Lightspeed
lightspeedhq.com ↗In their words
“And then our integration between our flagship retail point-of-sale and our supplier network is coming out of beta with record high NPS from customers that have connected their B2B account with our point-of-sale, so we're really proud of that.”
“We’re seeing the NPS for those customers much higher and they actually think is -- we've heard it's better than slide for them because of all the time they're saving and removing pen and paper and being more efficient.”
“For Fiscal 2024, we had an annual net retention rate of approximately 110% compared to approximately 110% for Fiscal 2023”
NPS disclosures (5)
In Fiscal 2025, the CNG Committee and the Board approved the replacement of added monthly recurring revenue, aggregate product NPS, and employee engagement score targets with Adjusted Free Cash Flow and net customer location growth targets to further…
And then our integration between our flagship retail point-of-sale and our supplier network is coming out of beta with record high NPS from customers that have connected their B2B account with our point-of-sale, so we're really proud of that.
…based on the Company's achievements against rigorous revenue, Adjusted EBITDA, added monthly recurring revenue, aggregate product net promoter score ("NPS") and employee engagement targets ✓ Stringent CEO share ownership requirements CEO is…
We’re seeing the NPS for those customers much higher and they actually think is -- we've heard it's better than slide for them because of all the time they're saving and removing pen and paper and being more efficient.
Notwithstanding the achievement of the aforementioned metrics, the CNG Committee may override such target amounts in its discretion, including if the Company's Net Promoter Score (NPS) falls below certain targeted thresholds.
Retention disclosures (5)
Net revenue retention: 110% (FY2024) — “for Fiscal 2024, we had an annual net retention rate of approximately 110% compared to approximately 110% for Fiscal 2023”
Lightspeed launches data solution; restaurant customer retention rate cited at approximately 30%.
Net revenue retention: 110% (FY2023) — “for Fiscal 2023, we had an annual NRR of approximately 110%”
Net revenue retention: 100% (FY2022) — “for Fiscal 2022, we had Net Dollar Retention Rates in excess of 100% as calculated using an average of the monthly Net Dollar Retention Rates”
Net revenue retention: 100% (Fiscal 2021) — “for Fiscal 2021, we had Net Dollar Retention Rates in excess of 100% as calculated using an average of the monthly Net Dollar Retention Rates”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.