Augmedix, Inc.
In their words
“Dollar-based Net Revenue Retention was 129% for our Health Enterprise customers compared to 148%.”
“Our high net revenue retention rate, which stood at 152% as of the quarter ended December 31, 2023”
“Dollar-based Net Revenue Retention was 148% for our Health Enterprise customers”
NPS disclosures (1)
Client NPS score of 56 in 3Q21 (3) Reduce Physician Burnout $4.6B problem (4) • Saves physicians 2-3 hours per day in the EHR (1) •
Retention disclosures (36)
Net revenue retention (Health Enterprise customers): 129% (Q2 2024) — “Dollar-based Net Revenue Retention was 129% for our Health Enterprise customers compared to 148%.”
Net revenue retention (Health Enterprises): 143% (Q1 2024) — “Dollar-based net revenue retention rate 143 % for three months ended March 31, 2024 compared to 136% in 2023”
Net revenue retention (Health Enterprises): 148% (FY2023) — “Our annual dollar-based net revenue retention increased to 148% in fiscal 2023 from 128% in fiscal 2022”
Net revenue retention: 152% (Q4 2023) — “our high net revenue retention rate, which stood at 152% as of the quarter ended December 31, 2023”
Net revenue retention (Health Enterprise customers): 148% (FY2023) — “Dollar-based Net Revenue Retention was 148% for our Health Enterprise customers”
Net revenue retention (Health Enterprise customers): 152% (Q4 2023) — “Dollar-based Net Revenue Retention was 152% for our Health Enterprise customers”
Net revenue retention (Health Enterprises): 147% (nine months ended September 30, 2023) — “Our annual dollar-based net revenue retention increased to 147% in the nine months ended September 30, 2023, up from 130% in nine months ended September 30, 2022.”
Net revenue retention (Health Enterprises): 157% (Q3 2023 (three months ended September 30, 2023)) — “Dollar-based net revenue retention increased to 157% in three months ended September 30, 2023 compared to 130% in the three months ended September 30, 2022.”
Net revenue retention (Health Enterprise customers): 157% (Q3 2023) — “Dollar-based Net Revenue Retention was 157% for Health Enterprise customers compared to 130% in the third quarter of 2022”
Net revenue retention (Health Enterprises): 141% (six months ended June 30, 2023) — “Our annual dollar-based net revenue retention increased to 141% in six months ended June 30, 2023 up from 132% in six months ended June 30, 2022.”
Net revenue retention (Health Enterprises): 148% (Q2 2023 (three months ended June 30, 2023)) — “Our annual dollar-based net revenue retention increased to 148% in three months ended June 30, 2023 compared to 131% in the three months ended June 30, 2022.”
Net revenue retention (Health Enterprise customers): 148% (Q2 2023) — “Dollar-based Net Revenue Retention was 148% for Health Enterprise customers compared to 131% in the second quarter of 2022”
Net revenue retention (Health Enterprises (50+ clinicians)): 136% (Q1 2023) — “Dollar-based net revenue retention increased to 136% in three months ended March 31, 2023 from 133% in three months ended March 31, 2022.”
Net revenue retention: 128% (FY2022) — “Dollar-based net revenue retention rate 128% Year Ended December 31, 2022”
Net revenue retention: 126% (Q4 2022) — “high net revenue retention rate, which stood at 126% as of the quarter ended December 31, 2022”
Net revenue retention (Health Enterprise customers): 128% (FY2022) — “Dollar-based Net Revenue Retention was 128% for our Health Enterprise customers compared to 124%”
Net revenue retention (Health Enterprise customers): 130% (Q3 2022) — “Dollar-based Net Revenue Retention was 130% for our Health Enterprise customers compared to 122%”
Net revenue retention (Health Enterprise customers): 131% (Q2 2022) — “Dollar-based Net Revenue Retention was 131% for our Health Enterprise customers compared to 129%”
Net revenue retention (Health Enterprise customers): 133% (Q1 2022) — “Dollar-based Net Revenue Retention was 133% for our Health Enterprise customers compared to 135% in the fourth quarter of 2021”
Net revenue retention (Health Enterprises): 124% (FY2021) — “Dollar-based net revenue retention rate 124 % 114 % for Year Ended December … ”
Net revenue retention: 135% (Q4 2021) — “we believe the economic benefit from productivity gains...are the primary drivers behind our high net revenue retention rate, which stood at 135% as of the quarter ended December 31, 2021”
Net revenue retention (Health Enterprise customers): 124% (FY2021) — “Dollar-based Net Revenue Retention was 124% for our Health Enterprise customers compared to 114%”
Net revenue retention: 122% (Q3 2021) — “122% Q3 2021 YoY Net Revenue Retention”
Net revenue retention (Health Enterprises): 122% (Q3 2021 (three months ended September 30, 2021)) — “Dollar-based net revenue retention increased to 122% in three months ended September 30, 2021 from 113% in three months ended September 30, 2020”
Net revenue retention: 129% (Q2 2021) — “We believe that our high net revenue retention rate, which stood at 129% as for the quarter ended June 30, 2021.”
Net revenue retention: 120% (Six months ended June 30, 2021) — “Dollar-based net retention rate 114 % 120 % ... Our annual dollar-based net revenue retention for the six months ended June 30, 2021 was 120%.”
Net revenue retention (Health Enterprises): 129% (Q2 2021 (three months ended June 30, 2021)) — “Dollar-based net revenue retention 129% (three months ended June 30, 2021) vs 111% (three months ended June 30, 2020)”
Net revenue retention (Health Enterprises): 113% (Q1 2021 (three months ended March 31, 2021)) — “Dollar-based net revenue retention decreased to 113% in three months ended March 31, 2021 from 128% in three months ended March 31, 2020”
Net revenue retention: 114% (FY2020) — “our high net revenue retention rate, which stood at 114% as of December 31, 2020”
Net revenue retention (Health Enterprise customers): 108% (Q4 2020) — “Preliminary fourth quarter dollar-based net revenue retention was 108% for our Health Enterprise customers compared to 113% in the third quarter of 2020”
Net revenue retention: 135% (FY2019) — “Dollar-based net retention rate 135 % 138 % ... Dollar-based Net Revenue Retention was 135% during the year ended December 31, 2019.”
Net revenue retention: 113% (September 30, 2020) — “We believe the economic benefit of a high ROI, coupled with increased clinician's satisfaction and the inherent tight integration into the clinician's workflow, are the primary drivers behind our high net revenue retention rate, which stood at 113% as of September 30, 2020.”
Net revenue retention: 113% (September 30, 2020) — “high net revenue retention rate, which stood at 113% as of September 30, 2020”
Net revenue retention (Health Enterprise customers): 113% (Q3 2020) — “Dollar-based Net Revenue Retention was 113% for our Health Enterprise customers in the third quarter compared to 111% in the second quarter of 2020.”
Net revenue retention: 135% (FY2019) — “Dollar-based net revenue retention decreased to 135% in fiscal 2019 from 138% in fiscal 2018”
Net revenue retention: 119% (June 30, 2020) — “high net revenue retention rate, which stood at 119% as of June 30, 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.