Case Status
In their words
“Case Status uses Net Promoter Score tracking alongside mobile app communication and timed review requests to improve legal CX and Google ratings.”
“Case Status uses Net Promoter Score tracking and related practices to strengthen LegalTech market position.”
“Case Status promotes insights on financial impact of client retention and churn for law firm operations.”
NPS disclosures (2)
Case Status uses Net Promoter Score tracking alongside mobile app communication and timed review requests to improve legal CX and Google ratings.
Case Status uses Net Promoter Score tracking and related practices to strengthen LegalTech market position.
Retention disclosures (1)
Case Status promotes insights on financial impact of client retention and churn for law firm operations.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.