PAR Technology Corporation
partech.com ↗In their words
“It was also the lowest churn quarter all year with less than 0.5% gross trend.”
“For the year, our churn is around 5%. So it's not been a high churn here. That's kind of our normal churn.”
“Churn continues to be extremely low at 4.1% annualized for Brink in the quarter.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (27)
PAR Technology reported improved retention and long-term revenue stability in Q2 earnings, boosting investor confidence.
PAR Technology launches PAR Engagement, a unified guest engagement cloud platform that unifies identity and insights across loyalty and customer data.
Gross revenue retention (Engagement Cloud): 95% (Q1 2025) — “Our Engagement Cloud business...excellent gross retention of over 95%”
Churn (Punchh (Guest Engagement)): 0.5% (Q4 2023) — “It was also the lowest churn quarter all year with less than 0.5% gross trend.”
Churn (Brink (Operator Solutions)): 4.8% (FY2023) — “Churn was 4.8% for the year in 2023 for Brink.”
PAR Technology's Punchh loyalty and engagement platform selected by Insomnia Cookies.
Churn (Guest Engagement (Punchh)): 5% (FY2023) — “For the year, our churn is around 5%. So it's not been a high churn here. That's kind of our normal churn.”
Churn (Brink (Operator Solutions)): 4.1% (Q3 2023) — “Churn continues to be extremely low at 4.1% annualized for Brink in the quarter.”
Churn (Guest Engagement): 5% (Q2 2023) — “The 1.5% increase in guest engagement sites is a result of approximately 6% site growth partially offset by 5% site churn.”
Churn (Brink (Operator Solutions)): 3.6% (Q2 2023) — “Churn continues to be extremely low at 3.6% annualized for Brink in the quarter.”
Churn (Brink (Operator Solutions)): 4% (Q1 2023) — “Churn continues to be extremely low at 4% annualized for Brink in the quarter.”
Churn (Brink (Operator Solutions)): 4.3% (Q4 2022) — “Churn continues to be extremely low at 4.3% annualized for Brink in the quarter.”
PAR Technology's Punchh platform recognizes seven clients excelling at customer loyalty program management and omnichannel engagement.
Churn (Operator Solutions (Brink)): 4.8% (Q3 2022) — “churn continues to be extremely low at 4.8% annualized.”
Churn (Brink): 4% (Q2 2022) — “We continue to see impressive low churn rates for Brink, approximately 4% annualized.”
Churn (Brink): 3% (Q1 2022) — “We continue to see improvement – impressive low churn rates for Brink, approximately 3% BOIs.”
Churn (Brink): 3.2% (Q4 2021) — “Brink continues to report extremely low churn and this quarter was no different as churn was 3.2% annualized.”
PAR Technology's Punchh announces 2021 Customer Loyalty Award winners highlighting retention rate and innovation in digital engagement.
Net revenue retention (Punchh): 115% (Q1 2021) — “Punchh has more than 200 brand customers, 40,000 customer locations, and currently has $53 million in contracted ARR and 115% net dollar retention.”
Churn (COVID-related churn): 4% (Q1 2021) — “In Q1, COVID-related churn was 4% annualized of our overall base, and we'll continue to work effectively for our customers to get back on and open their stores.”
Churn (Brink): 5% (Q4 2020) — “I'm proud of our consistently annualized low churn rate of 5% in Q4. This is the fifth consecutive quarter that our annual churn rate has been at or below 5%.”
Churn (Brink): 4.5% (Q3 2020) — “I'm proud of our incredibly low churn rate of 4.5% in Q3. This is the fourth competitive quarter letter annualized churn rate is below 5%.”
Churn (Brink non-COVID): 4.3% (Q2 2020) — “We deployed 465 new restaurants in an extremely challenging environment and had an impressive non-COVID churn rate of 4.3%.”
Churn (Brink): 4.9% (Q1 2020) — “Regarding churn, we ended the quarter on a positive note with an annualized rate of 4.9% for the quarter.”
Churn: 4.7% (Q4 2019) — “we ended the quarter on a positive note with an annualized rate of 4.7% for the quarter”
Churn: 3% (Q3 2019) — “the churn is great. The churn is, right now, less than 3%”
Churn: 7.5% (FY2018) — “our annual churn is usually around 7% to 8%. And most of that churn happens in our SMB business”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.