Boomtown
boomtownroi.com ↗In their words
“Boomtown launches CXMEngine for end-to-end customer experience management, enabling enterprises to improve customer retention and lift customer satisfaction.”
NPS disclosures (2)
Boomtown raised $12 million and reports Net Promoter Score increases of more than 20 points alongside customer service improvements.
Boomtown raised $12M and reported NPS increases of more than 20 points through improved customer service handle times.
Retention disclosures (1)
Boomtown launches CXMEngine for end-to-end customer experience management, enabling enterprises to improve customer retention and lift customer satisfaction.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.