Linx S.A.
linxbr.com ↗In their words
“At the end of 1Q21, Linx achieved a customer retention rate of 98.8%, in line with the previous quarter”
“Subscription revenue accounting for 86.1% of our gross operating revenue in 2020 and a quarterly customer retention rate of over 98% through the year.”
“At the end of 4Q20, Linx achieved a customer retention rate of 99.2%, in line with the previous quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Retention rate: 98.8% (1Q21) — “At the end of 1Q21, Linx achieved a customer retention rate of 98.8%, in line with the previous quarter”
Retention rate: 98% (FY2020) — “subscription revenue accounting for 86.1% of our gross operating revenue in 2020 and a quarterly customer retention rate of over 98% through the year.”
Retention rate: 99.2% (4Q20) — “At the end of 4Q20, Linx achieved a customer retention rate of 99.2%, in line with the previous quarter”
Retention rate: 98.8% (3Q20) — “At the end of 3Q20, Linx achieved a customer retention rate of 98.8%, in line with the previous quarter”
Retention rate: 99% (FY2019) — “subscription revenue accounting for 83.9% of our gross operating revenue in 2019 and a quarterly customer retention rate of over 99% through the year.”
Retention rate: 99.1% (4Q19) — “Customer retention rate in 4Q19 was 99.1%, in line with the last quarter.”
Retention rate: 99% (Q3 2019) — “Customer retention rate in 3Q19 was 99.0%, in line with the last quarter”
Retention rate: 99.3% (Q2 2019) — “The customer retention rate in 2Q19 was 99.3%, a slight improvement over the previous quarter”
Retention rate: 99.1% (FY 2018) — “quarterly customer retention rate of over 99% through the year”
Net revenue retention: 110.3% (FY 2018) — “Net dollar retention rate (%) — 110.3 %”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.