Claritev
claritev.com ↗In their words
“Finally, we continue to serve and deliver on our promises as demonstrated by a plus 73 on our Net Promoter Score and continued acknowledgment and feature success in Forbes list of Best Places to Work in healthcare.”
“Net revenue retention (core product segments (analytics, network, payment, revenue integrity)): 97% (FY 2025) — “net revenue retention rate within our core product segments, analytics, network and payment and revenue integrity of roughly 97%”
“This is demonstrated by our recent inclusion as a great place to work for the third consecutive year and an elite net promoter score that we've earned from our clients.”
Disclosed NPS over time
Every Net Promoter Score Claritev has published, by date.
NPS disclosures (3)
Finally, we continue to serve and deliver on our promises as demonstrated by a plus 73 on our Net Promoter Score and continued acknowledgment and feature success in Forbes list of Best Places to Work in healthcare.
This is demonstrated by our recent inclusion as a great place to work for the third consecutive year and an elite net promoter score that we've earned from our clients.
First, we received a positive 73 Net Promoter Score across all of our clients, which is 25% higher than the prior year and in the top quartile of the global benchmark, demonstrating our value proposition to our clients and our dedication to service and…
Retention disclosures (6)
Claritev reports Q1 gross revenue retention of 93%–95% (using 94 midpoint) and record bookings of $44.1M at 2026 Bank of America conference.
Gross revenue retention: 95% (FY2025) — “Gross Revenue Retention +4-5% ... Mid-90s is historic normalized GRR range”
Net revenue retention: 103.5% (Q2 2025) — “Total Net Revenue Retention Rate2,3 103.5%”
Net revenue retention (Core Business): 98% (FY2025 guidance) — “Net Revenue Retention - Core Business 98% to 100%”
Net revenue retention (Growth Areas): 126% (12M ended Dec 31, 2024) — “Net Revenue Retention in Growth Areas 126%”
Net revenue retention (core product segments (analytics, network, payment, revenue integrity)): 97% (FY 2025) — “net revenue retention rate within our core product segments, analytics, network and payment and revenue integrity of roughly 97%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.