EFI
efi.com ↗In their words
“EFI's utility marketplace launched in 2019 has achieved a Net Promoter Score of 79 with user-friendly design.”
“EFI increased its overall Net Promoter Score to 82 in 2019 via enhanced customer engagement tools that reduced incoming customer calls by 64%.”
Disclosed NPS over time
Every Net Promoter Score EFI has published, by date.
NPS disclosures (2)
EFI's utility marketplace launched in 2019 has achieved a Net Promoter Score of 79 with user-friendly design.
EFI increased its overall Net Promoter Score to 82 in 2019 via enhanced customer engagement tools that reduced incoming customer calls by 64%.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.