Medidata Solutions, Inc.
medidata.com ↗In their words
“Our customer retention rate was 94.5% for the six months ended June 30, 2014”
“Our customer retention rate was 97.7% for the three months ended March 31, 2014”
“Our customer retention rate was 97.3% for the three months ended March 31, 2011”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (24)
Retention rate: 92.7% (9M 2014) — “Our customer retention rate was 92.7% and 92.0% for the nine months ended September 30, 2014 and 2013, respectively.”
Retention rate: 94.5% (H1 2014) — “Our customer retention rate was 94.5% for the six months ended June 30, 2014”
Retention rate: 97.7% (Q1 2014) — “Our customer retention rate was 97.7% for the three months ended March 31, 2014”
Retention rate: 88% (FY2013) — “Our customer retention rate was 88.0% in 2013”
Retention rate: 92% (9M 2013) — “Our customer retention rate was 92.0% and 94.2% for the nine months ended September 30, 2013 and 2012”
Retention rate: 93.7% (H1 2013) — “Our customer retention rate was 93.7% and 96.7% for the six months ended June 30, 2013 and 2012”
Retention rate: 98% (Q1 2013) — “Our customer retention rate was 98.0% and 98.2% for the three months ended March 31, 2013 and 2012”
Retention rate: 90.5% (FY2012) — “Our customer retention rate was 90.5% , 89.0% and 91.9% in 2012 , 2011 and 2010 , respectively.”
Retention rate: 94.2% (9M 2012) — “Our customer retention rate was 94.2% and 94.1% for the nine months ended September 30, 2012 and 2011”
Retention rate: 96.7% (H1 2012) — “Our customer retention rate was 96.7% and 95.4% for the six months ended June 30, 2012 and 2011”
Retention rate: 98.2% (Q1 2012) — “Our customer retention rate was 98.2% and 97.3% for the three months ended March 31, 2012 and 2011”
Retention rate: 89% (FY2011) — “Our customer retention rate was 89.0%, 91.9% and 93.2% in 2011, 2010 and 2009, respectively.”
Retention rate: 94.1% (9M 2011) — “Our customer retention rate was 94.1% and 91.9% for the nine months ended September 30, 2011 and 2010, respectively.”
Retention rate: 95.4% (H1 2011) — “Our customer retention rate was 95.4% for the six months ended June 30, 2011 and 2010.”
Retention rate: 97.3% (Q1 2011) — “Our customer retention rate was 97.3% for the three months ended March 31, 2011”
Retention rate: 91.9% (FY2010) — “Our customer retention rate was 91.9%, 93.2% and 87.0% in 2010, 2009 and 2008, respectively”
Retention rate: 91.9% (9M 2010) — “Our customer retention rate was 91.9% and 93.2% for the nine months ended September 30, 2010 and 2009, respectively.”
Retention rate: 95.4% (H1 2010) — “customer retention rate was 95.4% for the six months ended June 30, 2010”
Retention rate: 93.2% (2009) — “Our customer retention rate was 93.2%, 87.0% and 92.0% in 2009, 2008 and 2007, respectively.”
Retention rate: 93.2% (9M 2009) — “Our customer retention rate was 93.2% and 94.6% for the nine months ended September 30, 2009 and 2008, respectively.”
Retention rate: 98% (H1 2009) — “Our customer retention rate was 98.0% and 94.6% for the six months ended June 30, 2009 and 2008, respectively.”
Retention rate: 100% (Q1 2009) — “We did not lose any customers during the first three months of 2009.”
Retention rate: 87% (FY 2008) — “Our customer retention rate was 81.8%, 92.0% and 87.0%, in 2006, 2007 and 2008, respectively.”
Retention rate: 94.6% (9M 2008) — “Our customer retention rate was 84.2%, 81.8%, 92.0% and 94.6%, in … and the nine months ended September 30, 2008, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.