Verticals / Real estate & homebuilding / REITs
REITs
91
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
48
Median latest NPS
last 3 years
45
Silent
known companies, nothing published
Lighthouse companies
Prologis
REITs · prologis.com
51NPS · 2026
Retention 70% · 2023Churn 1% · 2022
“Net Promoter Score: +51 – We achieved a Net Promoter Score of +51 on a scale of -100 to +100 in 2025, indicating strong customer loyalty. 10% – 10% of our 2025 employee b…”
Latest: SEC proxy statement
AvalonBay Communities
REITs · avalonbay.com
34NPS · 2026
“The final weighted NPS for 2025 was 33.5 (34 for the first half and 33 for the second half), resulting in a weighted 112.5% achievement. Aval”
Latest: SEC proxy statement
QTS Realty Trust, Inc.
REITs · qtsdatacenters.com
80NPS · 2021
Churn 3.5% · 2018
“QTS maintained industry-leading NPS of 80+, approximately double the data center industry average.”
Latest: SEC proxy statement
WN
WFG National Title
REITs · wfgnatl.com
95NPS · 2026
“WFG National Title's Direct Title Operations achieved a Net Promoter Score of 95 in Q2 2026, with a 4.9-star customer rating.”
Latest: desmoinesregister.com
Dexus
REITs · dexus.com
44NPS · 2024
“Dexus's customer net promoter score strengthened further to +44, reflecting focus on customer experience.”
Latest: eqs-news.com
Southern Realty Trust
REITs · southernrealtytrust.com
81NPS · 2026
“Southern Realty Trust has a Net Promoter Score of 81 compared to industry average of 41.”
Latest: manilatimes.net
BR
Boardwalk REIT
REITs · boardwalkreit.com
82NPS · 2026
“Boardwalk REIT reported strong resident and associate engagement with a Net Promoter Score of 82 in its 2025 ESG report.”
Latest: streetinsider.com
ES
37NPS · 2024
“Empiric Student Property PLC increased its Net Promoter Score by 5 points to +37 in H1 2024.”
Latest: finance.yahoo.com
CC
Colony Capital, Inc
REITs
54NPS · 2020
Churn 0.7% · 2020
“(1) 104 customers with deployments in multiple DataBank facilities (2) Average monthly churn rate of 0.7% (3) NPS of 54, one of the best in the industry Well diversified …”
Latest: SEC 8-K filing
69NPS · 2022
“We have also focused on tenant retention and tenant satisfaction as the property management team drove their Net Promoter Score (NPS) from approximately 30% four years ag…”
Latest: SEC 8-K filing
More companies
Number of entries in brackets.
American Tower Corporation107SBA Communications Corporation105COPT Defense Properties75CoreSite Realty Corp54Equinix, Inc.39South Hertfordshire United Kingdom Fund Ltd35Crown Castle Inc.34UDR, Inc.28Equity Residential27Americold Realty Trust, Inc.26Independence Realty Trust, Inc.26Healthpeak Properties24Phillips Edison & Company20Digital Realty Trust, Inc.19Brandywine Realty Trust18EastGroup Properties, Inc.18FRP Holdings, Inc.15InvenTrust Properties Corp.15Elme Communities14NexPoint Residential Trust, Inc.13Stag Industrial, Inc.12Welltower Inc.10Piedmont Office Realty Trust, Inc.9NNN REIT, Inc.8Postal Realty Trust, Inc.8Regency Centers Corporation8Tanger Factory Outlet Centers, Inc.8Ventas, Inc.8Vesta Real Estate Corporation, S.A.B. de C.V.8Copper Property CTL Pass Through Trust7Sun Communities, Inc.7Douglas Emmett, Inc.6Kimco Realty Corporation5Realty Income Corporation5Rexford Industrial Realty, Inc.5Brixmor Property Group Inc.4Extra Space Storage Inc4Wharf Holdings Ltd4Ashford Inc.3CNL Strategic Capital, LLC3CubeSmart3Equity Lifestyle Properties, Inc.3First Industrial Realty Trust, Inc.3Four Corners Property Trust3Industrial Logistics Properties Trust3Kilroy Realty Corporation3Alexandria Real Estate Equities, Inc.2Allied Properties2Diversified Healthcare Trust2Federal Realty Investment Trust2Healthcare Realty2Kite Realty Group Trust2Macerich Company (The)2Segro2AIMS APAC REIT1Allied Properties REIT1BSR REIT1BXP, Inc.1CapitaLand Ascendas REIT1Community Healthcare Trust Incorporated1Empire State Realty Trust, Inc.1FrontView REIT, Inc.1GO Residential Real Estate Investment Trust1Geo Group Inc (The)1Growthpoint Properties1H&R Real Estate Investment Trust1Hartman Income REIT1Hartman REIT1Intu1JBG SMITH1New Residential1Paramount1Pico Holdings Inc1Plymouth Industrial REIT Inc.1Public Storage1SL Green Realty Corp.1Scentre Group1Smith's1Stewart Information Services1Urban Edge Properties1
Silent
Companies we know of in reits that have published nothing on NPS or retention.
AR
Retail Real Estate REIT
AR
Retail Real Estate REIT
AI
Real Estate Investment Trust
AA
Real Estate Investment Trust
AR
Real Estate Investment Trust
BC
Real Estate Investment Trust
BP
Real Estate Investment Trust
CA
Retail REIT
CR
Retail REIT
CI
Mortgage REIT
CP
Office Real Estate REIT
EP
Entertainment REIT
EG
Government Properties REIT
FP
Farmland REIT
GA
Gaming Properties REIT
GR
Real Estate Investment Trust
GM
Medical Properties REIT
GN
HP
Office Properties REIT
HH
Hotel REIT
HP
Real Estate Investment Trust
II
Industrial Real Estate REIT
LP
Healthcare Properties REIT
MP
Healthcare Properties REIT
NT
Real Estate Investment Trust
NH
Healthcare Properties REIT
OH
Healthcare Properties REIT
OL
Diversified REIT
PH
Hotel REIT
RL
Hotel REIT
RI
Timber & Forestry REIT
RH
Hospitality REIT
SP
Property Investment Trust
SH
Healthcare REIT
SC
Shopping Center REIT
SG
Retail Real Estate REIT
SP
Shopping Mall REIT
SH
Hotel REIT
TR
Industrial Real Estate REIT
TR
Diversified REIT
UH
Healthcare Properties REIT
VP
Casino Property REIT
VR
Office REIT
WP
REIT
WC
Timber REIT
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.