Colony Capital, Inc
In their words
“(1) 104 customers with deployments in multiple DataBank facilities (2) Average monthly churn rate of 0.7% (3) NPS of 54, one of the best in the industry Well diversified geography of data centers and customer industries _____________ (1)…”
“Average monthly churn rate of 0.7% [for DataBank, 2Q16 to 3Q19 average]”
NPS disclosures (1)
…(1) 104 customers with deployments in multiple DataBank facilities (2) Average monthly churn rate of 0.7% (3) NPS of 54, one of the best in the industry Well diversified geography of data centers and customer industries _____________ (1)…
Retention disclosures (1)
Churn (DataBank (data center colocation)): 0.7% (Q3 2019) — “Average monthly churn rate of 0.7% [for DataBank, 2Q16 to 3Q19 average]”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.