Macerich Company (The)
macerich.com ↗In their words
“We currently anticipate our renewal retention rate in 2024 to be very healthy and in the low 90% range”
“We believe our renewal retention rate for 2023 lease expirations is tracking in the high 80% range”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate: 90% (Q2 2024) — “we currently anticipate our renewal retention rate in 2024 to be very healthy and in the low 90% range”
Retention rate: 80% (Q1 2023) — “we believe our renewal retention rate for 2023 lease expirations is tracking in the high 80% range”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.