CubeSmart
In their words
“Only 4% to 5% monthly customer churn”
“Only about 5% of our customers churn on a monthly basis”
“You're in that 5% to 7% type delta between the move-in and the move out on the downside”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 4.5% (Q3 2025) — “only 4% to 5% monthly customer churn”
Churn (own self-storage customers): 5% (monthly) — “only about 5% of our customers churn on a monthly basis”
Churn (own self-storage customers): 5.5% (monthly) — “you're in that 5% to 7% type delta between the move-in and the move out on the downside”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.