Equity Lifestyle Properties, Inc.
In their words
“Camping Pass customers, that attrition that we see is about 33%”
“We have about a 90% renewal rate on members”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (Camping Pass customers): 33% (Q2 2024) — “Camping Pass customers, that attrition that we see is about 33%”
Churn (legacy members (20+ years)): 7% (Q2 2024) — “attrition...it's about 7%”
Retention rate (Thousand Trails membership): 90% (Q2 2021) — “We have about a 90% renewal rate on members”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.