Verticals / Pharma, medtech & health distribution / Medical devices
Medical devices
81
Companies
with a public disclosure
31
Gave a number
a disclosed NPS
76
Median latest NPS
last 3 years
28
Silent
known companies, nothing published
Lighthouse companies
Owlet, Inc.
Medical devices · owletcare.com
77NPS · 2026
20212026
Retention 85% · 2025
“Owlet reported a Dream Sock Net Promoter Score of 77% and blended product NPS of 71% at the end of Q1.”
Latest: inkl.com
Lumexa Imaging
Medical devices · lumexaimaging.com
90NPS · 2026
20252026
“Lumexa Imaging reports Net Promoter Scores above 90 and record employee engagement.”
Latest: tipranks.com
TH
Thorne Healthtech, Inc.
Medical devices · thorne.com
69NPS · 2023
20212023
Retention 88% · 2023
“Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by ou…”
Latest: SEC 10-K annual report
LA
Longview Acquisition Corp.
Medical devices · butterflynetinc.com
64NPS · 2021
20202021
“Because our net promoter score is measured continuously it is subject to fluctuation; however, our net promoter score historically has remained strong. As of March 1, 202…”
Latest: SEC 10-K annual report
Varian
Medical devices · varian.com
67NPS · 2019
20172019
“Integrations including integrated business processes for Taiwan and Poland complete. humediQ Global GmbH integration on track. Delight Customers Achieved three-point incr…”
Latest: SEC proxy statement
BT
Better Therapeutics, Inc.
Medical devices · bettertherapeutics.io
61NPS · 2024
20222024
“Reduced weight % 1.3 • Improved 61 mood Mean A1C reduction for NPS Score at •”
Latest: SEC 8-K filing
OM
Outset Medical, Inc.
Medical devices · outsetmedical.com
9NPS · 2024
Retention 90% · 2025Churn 10% · 2023
“On a scale from 1 indicating not likely to 10 indicating extremely likely to recommend Tablo, the study showed a mean Net Promoter Score of 9.2 at 6 months and 9.3 at 12 …”
Latest: Earnings call, Q3 2024
PE
Philips Electronics
Medical devices · philips.com
60NPS · 2022
20102022
“Our customers and quality KPIs have been improving in recent years. Our Net Promoter Score increased 8 percentage points to an average of over 60 in just the last few yea…”
Latest: Earnings call, Q2 2022
PB
PROCEPT BioRobotics Corp
Medical devices · procept-biorobotics.com
92NPS · 2023
20232023
Retention 90% · 2024
“Another metric we track very closely is our Net Promoter Score, which measures customer experience and brand loyalty. As of December 2022, we surveyed our Net Promoter Sc…”
Latest: SEC 8-K filing
HeraMED
Medical devices · heramed.com
60NPS · 2026
20262026
“HeraMED's HeraCARE Hybrid Maternity Care Solution achieved an NPS of 60 in its staged rollout with Lee Health System.”
Latest: smallcaps.com.au
OptimizeRx
Medical devices · optimizerx.com
70NPS · 2023
NRR 90% · 2026Retention 100% · 2023
“FDB's OptimiseRx achieved £300 million in NHS savings and maintains a high Net Promoter Score of +70.”
Latest: digitalhealth.net
E
Evolus
Medical devices · evolus.com
70NPS · 2020
Retention 70% · 2019
“An NPS of 50 is excellent and anything over 70 is simply exceptional. Since we launched our app, our NPS score has ranged from the mid-60s to the high-80s with an average…”
Latest: Earnings call, Q4 2019
More companies
Number of entries in brackets.
DexCom13Mettler-Toledo International Inc.9Tandem Diabetes Care, Inc.9Insulet Corp.8Nephros Inc8Change Healthcare Inc.5MiMedx Group, Inc.5Senseonics5Sight Sciences5Waters Corporation5ALIGN TECHNOLOGY INC4Sempre Health4Stryker Corporation4Colfax CORP3DENTSPLY SIRONA Inc.3Intuitive Surgical3Kinomatic3Milan Laser Inc.3BIOLASE, INC2Beyond Air2Brainsway Ltd.2Candela Medical, Inc.2CapsoVision, Inc2Corindus Vascular Robotics, Inc.2Diaceutics2HealthPay242Hoya2Hyperides Holdings Ltd2Omnicell2Smith+Nephew2Varex Imaging Corp210x Genomics, Inc.14medica1ACCURAY INC1Aerolase1Annette1BOC1Baxter International1Becton Dickinson1Bio-Techne Corporation1Biotricity Inc.1Carestream1ChartSpan Technologies1Covalon Technologies1EnsoData1Exactech1Ezalife1FOTO1Fior1Fisher & Paykel Healthcare / Vapotherm1Getinge1HEALWELL AI1Heartflow1INTEGRA LIFESCIENCES HOLDINGS CORP1InBrace1Inspirata1KCI Holdings, Inc.1Medpricer1Medtronic plc1Microbot Medical1MiniMed1Myomo, Inc.1Optos1RareMed1Reflexion Health1Revance Aesthetics1Starkey1TELEFLEX INC1Zhejiang Taimei Medical Technology1
Silent
Companies we know of in medical devices that have published nothing on NPS or retention.
Fortune 500 #206
BS
Fortune 500 #211
IH
Fortune 500 #255
S
Fortune 500 #441
ZB
Fortune 500 #446
AT
Life Sciences Equipment
AI
Medical Devices
CC
Medical Devices
C
Medical Device
CC
Medical Devices
EL
Medical Devices Manufacturer
GC
Medtech
GM
Medical Devices
HC
Medical Devices
IC
Medical Device
II
Medical Devices
IH
Medical Device
JJ
Medical Device Company
LM
Medical Device Manufacturer
L
Medical Devices
MM
Medical Devices
NX
Medical Device Maker
O
Dental Implants
PI
Medical Devices
PI
Medical Devices
V
Health Tech & AI
IC
Medical Devices
IT
Medtech
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.