Evolus
evolus.com ↗In their words
“An NPS of 50 is excellent and anything over 70 is simply exceptional. Since we launched our app, our NPS score has ranged from the mid-60s to the high-80s with an average of 70. This is a credit for the caliber of individuals we have, driving our design orientation, product and engineering teams.”
“A 70% call it retention rate is extremely high”
NPS disclosures (1)
An NPS of 50 is excellent and anything over 70 is simply exceptional. Since we launched our app, our NPS score has ranged from the mid-60s to the high-80s with an average of 70. This is a credit for the caliber of individuals we have, driving our design orientation, product and engineering teams.
Retention disclosures (1)
Retention rate: 70% (Q2 2019) — “a 70% call it retention rate is extremely high”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.