Verticals / Health insurers & care providers / Telehealth & digital health
Telehealth & digital health
122
Companies
with a public disclosure
71
Gave a number
a disclosed NPS
80
Median latest NPS
last 3 years
4
Silent
known companies, nothing published
Lighthouse companies
Teladoc
Telehealth & digital health · teladochealth.com
70NPS · 2025
NRR 109% · 2015Retention 90% · 2024
“Its high net promoter score of over 70 is reflective of its consumer orientation, including the ability to match over 90% of users with a therapist in 48 hours or less th…”
Latest: Earnings call, Q1 2025
Waystar
Telehealth & digital health · waystar.com
70NPS · 2026
NRR 108% · 2026GRR 97% · 2026
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
Latest: theglobeandmail.com
LifeStance Health Group, Inc.
Telehealth & digital health · lifehealth.com
84NPS · 2026
Retention 80% · 2021
“LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.”
Latest: finance.biggo.com

Quest Diagnostics
Telehealth & digital health · questdiagnostics.com
74NPS · 2025
“Also our Net Promoter Score exceeds 80%, which is very high particularly in health care services.Finally, Quest offers the best value in the lab industry.”
Latest: SEC 8-K filing
DarioHealth Corp.
Telehealth & digital health · dariohealth.com
77NPS · 2024
Retention 85% · 2025
“8.4 mmHg reduction in systolic blood pressure for 70% of members 4.9/5 Stars app store rating 20,000+ reviews 77 NPS User Centricity Real-world clinical studies have prov…”
Latest: SEC 8-K filing
Hinge Health
Telehealth & digital health · hingehealth.com
87NPS · 2025
NRR 110% · 2026Retention 97% · 2026
“Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.”
Latest: SEC S-1 IPO prospectus
American Well Corp
Telehealth & digital health · amwell.com
50NPS · 2023
NRR 140% · 2021Retention 100% · 2020
“By patients on all connected health system and health plan platforms, as well as our direct-to-consumer platform, and has achieved an average NPS score of 50 across our c…”
Latest: SEC 10-K annual report
Hims & Hers
Telehealth & digital health · hims.com
65NPS · 2021
Retention 85% · 2024
“Hims & Hers Health customers awarded a Net Promoter Score of 65.”
Latest: fool.com
athenahealth
Telehealth & digital health · athenahealth.com
31NPS · 2018
Retention 95% · 2014Churn 10% · 2015
“In employee and patient engagement; statements regarding the benefits of and demand for our service offerings; statements regarding our efforts to improve our Net Promote…”
Latest: SEC proxy statement
Livongo Health, Inc.
Telehealth & digital health · livongo.com
64NPS · 2020
NRR 111.5% · 2020Retention 94.2% · 2020Churn 2% · 2019
“Livongo's net promoter score of +64 is described as rare territory, comparable to Amazon's +62 and Netflix's NPS.”
Latest: fool.com
A
Accolade
Telehealth & digital health
71NPS · 2024
GRR 89% · 2024
“Revenue, New Bookings (ARR), and Net Promoter Score have target levels of achievement as well as a pay-and-performance curve around target with threshold and maximum leve…”
Latest: SEC proxy statement
More companies
Number of entries in brackets.
Quantum Health13Vocera Communications, Inc.11Omada Health, Inc.6Phreesia, Inc.62nd.MD5Clarify Health5Virtual Radiologic CORP5Brook.ai4CareCloud, Inc.4ResMed Inc.4Bind3Extend Health Inc3First Stop Health3Integral Diagnostics3LifeMD, Inc.3MDVIP3MEDecision, Inc.3Metropolis Healthcare3PlushCare3PointClickCare Corp.3TigerConnect3Transcarent3TruBridge, Inc.3WELL Health3AristaMD2Cantata Health2ConsumerMedical2Dimer Health2DispatchHealth2DocDoc2Everlywell2Heal2HealthLink Dimensions2MediBuddy2Mojocare2Pager2Rimidi2Scanwell Health2Sesame2So-Young International Inc.2Tia2Uptiv Health2Upward Health2Wisdom2myLaurel298point61ASH1Agile Virtual Care1Alivia Health1AnswersNow1Bloom1Bold Care1Bright.md1Brook1CareBridge1CareCentra1Caregentic1Ciba Health1Cleo Health1Cohere Health1DHIN1Dario1Deenova1DoctorC1DrGo1Espyr1Everly Health1Fabric1General Medicine1Grayce1HealthSnap1InSight Telepsychiatry1InStride1Influence Health1IntelyCare1Kindbody1Kipu1Kooth1Lemonaid Health1Lumistry1MDLive1MDsave1My Demention Companion PRO1NamasteMD1Nest Health1Net Health1NorthStar1NuvoAir1Orange Health1PerfectServe1Protocall Services1R11Redcliffe Labs1Renalogic1Reveleer1SmileDirect1Solv Health / Calibrator Health1Swell1Talkspace, Inc.1Tend1Truven Holding Corp.1TytoCare1UpHealth, Inc.1Urgent.ly Inc.1VetVerifi1VigiLanz1Welltok1ZOOM Health1eWeLL1higi1
Silent
Companies we know of in telehealth & digital health that have published nothing on NPS or retention.
CH
Mental Health Telehealth
IT
Telehealth Provider
Q
Healthcare Scheduling Software
SH
Telehealth Provider
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.
