NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Health insurers & care providers  /  Telehealth & digital health

Telehealth & digital health

122
Companies
with a public disclosure
71
Gave a number
a disclosed NPS
80
Median latest NPS
last 3 years
4
Silent
known companies, nothing published

Lighthouse companies

Teladoc
Telehealth & digital health · teladochealth.com
TDOC10 NPS disclosures
70NPS · 2025
20202025
NRR 109% · 2015Retention 90% · 2024
“Its high net promoter score of over 70 is reflective of its consumer orientation, including the ability to match over 90% of users with a therapist in 48 hours or less th…”
— Chuck Divita, CEO, Teladoc · Earnings call, Q1 2025 · 30 Apr 2025
Latest: Earnings call, Q1 2025
Waystar
Telehealth & digital health · waystar.com
WAY14 NPS disclosures
70NPS · 2026
20232026
NRR 108% · 2026GRR 97% · 2026
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
— reported by theglobeandmail.com · 20 Feb 2026
Latest: theglobeandmail.com
LifeStance Health Group, Inc.
Telehealth & digital health · lifehealth.com
LFST13 NPS disclosures
84NPS · 2026
20212026
Retention 80% · 2021
“LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.”
— reported by finance.biggo.com · 8 Aug 2026
Latest: finance.biggo.com
Quest Diagnostics
Telehealth & digital health · questdiagnostics.com
Fortune 500 #370DGX4 NPS disclosures
74NPS · 2025
20202025
“Also our Net Promoter Score exceeds 80%, which is very high particularly in health care services.Finally, Quest offers the best value in the lab industry.”
— Steve Rusckowski, Chairman, Chief Executive Officer and President, Quest Diagnostics · Earnings call, Q4 2019 · 30 Jan 2020
Latest: SEC 8-K filing
DarioHealth Corp.
Telehealth & digital health · dariohealth.com
DRIO11 NPS disclosures
77NPS · 2024
20192024
Retention 85% · 2025
“8.4 mmHg reduction in systolic blood pressure for 70% of members 4.9/5 Stars app store rating 20,000+ reviews 77 NPS User Centricity Real-world clinical studies have prov…”
— DarioHealth Corp. · SEC 8-K filing · filed 21 Feb 2024
Latest: SEC 8-K filing
Hinge Health
Telehealth & digital health · hingehealth.com
HNGE4 NPS disclosures
87NPS · 2025
20252025
NRR 110% · 2026Retention 97% · 2026
“Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.”
— Hinge Health · SEC S-1 IPO prospectus · filed 13 May 2025
Latest: SEC S-1 IPO prospectus
American Well Corp
Telehealth & digital health · amwell.com
AMWL7 NPS disclosures
50NPS · 2023
20202023
NRR 140% · 2021Retention 100% · 2020
“By patients on all connected health system and health plan platforms, as well as our direct-to-consumer platform, and has achieved an average NPS score of 50 across our c…”
— American Well Corp · SEC 10-K annual report · filed 23 Feb 2023
Latest: SEC 10-K annual report
Hims & Hers
Telehealth & digital health · hims.com
HIMS9 NPS disclosures
65NPS · 2021
20202021
Retention 85% · 2024
“Hims & Hers Health customers awarded a Net Promoter Score of 65.”
— reported by fool.com · 17 Aug 2021
Latest: fool.com
athenahealth
Telehealth & digital health · athenahealth.com
17 NPS disclosures
31NPS · 2018
20152018
Retention 95% · 2014Churn 10% · 2015
“In employee and patient engagement; statements regarding the benefits of and demand for our service offerings; statements regarding our efforts to improve our Net Promote…”
— athenahealth · SEC 8-K filing · filed 1 Feb 2018
Latest: SEC proxy statement
LabCorp
Telehealth & digital health · labcorp.com
Fortune 500 #304LH
70NPS · 2026
Latest: SEC 8-K filing
Livongo Health, Inc.
Telehealth & digital health · livongo.com
10 NPS disclosures
64NPS · 2020
20192020
NRR 111.5% · 2020Retention 94.2% · 2020Churn 2% · 2019
“Livongo's net promoter score of +64 is described as rare territory, comparable to Amazon's +62 and Netflix's NPS.”
— reported by fool.com · 20 Oct 2020
Latest: fool.com
Accolade
Telehealth & digital health
10 NPS disclosures
71NPS · 2024
20182024
GRR 89% · 2024
“Revenue, New Bookings (ARR), and Net Promoter Score have target levels of achievement as well as a pay-and-performance curve around target with threshold and maximum leve…”
— Accolade · SEC proxy statement · filed 21 Jun 2024
Latest: SEC proxy statement

More companies

Number of entries in brackets.

Silent

Companies we know of in telehealth & digital health that have published nothing on NPS or retention.

Mental Health Telehealth
Telehealth Provider
Healthcare Scheduling Software
Telehealth Provider

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.