So-Young International Inc.
soyoung.com ↗In their words
“Our customer retention rates was maintained at 60%”
“87% from those who paid us in terms of information services in 2017 renewed information service with us”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate: 60% (Q3 2024) — “our customer retention rates was maintained at 60%”
Retention rate (information service providers (clinics)): 87% (2018) — “87% from those who paid us in terms of information services in 2017 renewed information service with us”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.