CareCloud, Inc.
carecloud.com ↗In their words
“In 2021, we improved it down to about 8-point-some percent for the year in terms of the revenue”
“Excluding those two outliers, our 2020 churn was about 10%”
“We typically estimate that we're going to lose 1% a month of clients”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn (excluding two outlier clients): 8.5% (FY2021) — “in 2021, we improved it down to about 8-point-some percent for the year in terms of the revenue”
Churn (excluding two outlier clients): 10% (FY2020) — “excluding those two outliers, our 2020 churn was about 10%”
Churn: 1% (monthly) — “we typically estimate that we're going to lose 1% a month of clients”
Retention rate (base business (pre-2016 acquisitions)): 88% (Q2 2016) — “retention rate right now, from a retention rate perspective in terms of the number of accounts we're retaining roughly 88% on annualized basis”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.