Verticals / Energy & utilities / Electric & gas utilities
Electric & gas utilities
76
Companies
with a public disclosure
21
Gave a number
a disclosed NPS
69
Median latest NPS
last 3 years
50
Silent
known companies, nothing published
Lighthouse companies

Entergy
Electric & gas utilities · entergy.com
55NPS · 2026
“Incentive plan incorporated non-financial measures aligned with value creation for our key stakeholders through ESG measures: employee and contractor safety; customer net…”
Latest: SEC proxy statement

DTE ENERGY CO
Electric & gas utilities · dteenergy.com
35NPS · 2026
“Recordable Incident Rate High Energy Serious Injury or Fatality Employee Engagement – Gallup Our Customers Net Promoter Score MPSC Customer Complaints Customers E…”
Latest: SEC proxy statement

Xcel Energy
Electric & gas utilities · xcelenergy.com
36NPS · 2020
“Xcel Energy saw a boost in Net Promoter Score of 7 points to 36 through personalized video messaging, above the industry standard of 15.”
Latest: streetinsider.com
Macquarie Technology
Electric & gas utilities · macquarie.com
86NPS · 2026
“Macquarie achieved a net promoter score of +86 from brokers in the March quarter amid strong mortgage growth.”
Latest: theadviser.com.au
NG
NATIONAL GRID PLC
Electric & gas utilities
53NPS · 2022
“Metering NPS score (index) +53 +61 +40 — 2021/22 was the trial year for the UK ET Quality of Connections Incentive introduced by Ofgem.”
Latest: SEC 20-F annual report
Contact Energy
Electric & gas utilities · contactenergy.co.nz
24NPS · 2019
“Contact Energy's NPS rose to +24 in Q4 1H19 from +20 in the same prior year period.”
Latest: kalkinemedia.com
E.ON
Electric & gas utilities · eon.com
97NPS · 2025
Churn 15.4% · 2007
“E.ON's internal OffCentre feedback programme achieved an NPS of +97 with colleagues rating it as 'eye-opening' and 'essential'.”
Latest: news.eonenergy.com
GE
Genesis Energy
Electric & gas utilities · genesisenergy.com
26NPS · 2022
“Genesis Energy reports brand NPS lifted to a record high of +26 in its H1 2022 results.”
Latest: marketscreener.com
Vattenfall
Electric & gas utilities · vattenfall.com
20NPS · 2025
“Vattenfall's 2024 Annual and Sustainability Report discloses increased Net Promoter Score target of +20.”
Latest: uk.finance.yahoo.com
YPF Energia Electrica S.A.
Electric & gas utilities · ypf.com
34NPS · 2026
“34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
Latest: SEC F-1 IPO prospectus
E
EnergyVision
Electric & gas utilities
44NPS · 2026
“EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion.”
Latest: ca.investing.com
More companies
Number of entries in brackets.
Centrica18Enernoc Inc16UGI Corp13Exelon Corporation12Great Plains Energy Inc10Duke Energy8Kansas City Power & Light Co6HAWAIIAN ELECTRIC INDUSTRIES INC4The Southern Company4Black Hills Corporation3DOMINION ENERGY, INC3NewJersey Resources Corporation3Sprague Resources LP3Algonquin Power & Utilities Corp.2Cleco Power2MGW2UNITIL Corporation2Vistra Corp.2mce2ALLIANT ENERGY CORP1Affiliated Utilities1Apis Point Energy1Bord Gáis Energy1CHESAPEAKE UTILITIES CORP1CLP Holdings Ltd1Centuri Holdings, Inc.1Chariton Valley1Chattanooga EPB1Cleco Corporate Holdings LLC1Companhia Energética de Minas Gerais1Duthie Power Services1E.ON Germany1E.ON Česká republika1EFS1ENGIE1EPB1Eletropaulo1Enel Societa PER Azioni1Enerflex Ltd.1Ensol1Eversource Energy1Expand Energy1FirstEnergy1GTSOU (Transmission System Operator of Ukraine)1Heritage Gas1K-Electric1Kamstrup1Kodiak Gas Services, Inc.1Meridian Energy1NiSource1Owensboro Municipal Utilities1PJM1PRIO Energy1Peoples Gas1SFE Energy1SPIRE INC1SRP1SUEZ1Star Gas Finance Co1TECO Peoples Gas1TPWODL1Tipmont REMC1Trustpower1US Ecology, Inc.1
Silent
Companies we know of in electric & gas utilities that have published nothing on NPS or retention.
ET
Fortune 500 #52
PG
Fortune 500 #95
WK
Fortune 500 #119
PE
Fortune 500 #174
AE
Fortune 500 #198
EI
Fortune 500 #216
KM
Fortune 500 #249
CE
Fortune 500 #250
S
Fortune 500 #308
PS
Fortune 500 #337
WE
Fortune 500 #398
CE
Fortune 500 #409
PC
Fortune 500 #416
AC
Fortune 500 #439
AC
Electrical Contractor
AE
Gas Utility
AC
Electric & Gas Utility
A
Energy Utility
C
Gas Utility
C
Electricity Utility
E
Electric Utility
EC
Electric Utility
EA
Electric Utility

Electric Utility

Electric Utility
EN
Electric Utility

Electric Utility
FI
Electric & Gas Utility
F
Utility Services
GP
Electric Utility
HM
Energy Infrastructure
II
Electric Utility
I
Electricity Utility
IL
Energy Utility
JE
Electricity Utility
KE
Electric Utility
MR
Electric & Gas Utility
NF
Gas Utility
NN
Gas Utility
OE
Electric Utility
OG
Gas Utility
OT
Electric & Water Utility
PW
Electric Utility
PG
Electric Utility
RR
Gas Utility
SC
Electric Utility
SG
Gas Utility
TE
Energy Infrastructure
TV
Electric Utility
TE
Energy Solutions
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.
