NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Energy & utilities  /  Electric & gas utilities

Electric & gas utilities

76
Companies
with a public disclosure
21
Gave a number
a disclosed NPS
69
Median latest NPS
last 3 years
50
Silent
known companies, nothing published

Lighthouse companies

Entergy
Electric & gas utilities · entergy.com
Fortune 500 #318ETR7 NPS disclosures
55NPS · 2026
20202026
“Incentive plan incorporated non-financial measures aligned with value creation for our key stakeholders through ESG measures: employee and contractor safety; customer net…”
— Entergy · SEC proxy statement · filed 24 Mar 2023
Latest: SEC proxy statement
DTE ENERGY CO
Electric & gas utilities · dteenergy.com
Fortune 500 #266DTE5 NPS disclosures
35NPS · 2026
20222026
“Recordable Incident Rate High Energy Serious Injury or Fatality Employee Engagement – Gallup ​ ​ ​ Our Customers ​ Net Promoter Score MPSC Customer Complaints Customers E…”
— DTE ENERGY CO · SEC proxy statement · filed 23 Mar 2023
Latest: SEC proxy statement
Xcel Energy
Electric & gas utilities · xcelenergy.com
Fortune 500 #286XEL
36NPS · 2020
“Xcel Energy saw a boost in Net Promoter Score of 7 points to 36 through personalized video messaging, above the industry standard of 15.”
— reported by streetinsider.com · 9 Oct 2020
Latest: streetinsider.com
CMS ENERGY CORP
Electric & gas utilities · cmsenergy.com
Fortune 500 #437CMS
41NPS · 2014
Latest: SEC 8-K filing
Macquarie Technology
Electric & gas utilities · macquarie.com
86NPS · 2026
20172026
“Macquarie achieved a net promoter score of +86 from brokers in the March quarter amid strong mortgage growth.”
— reported by theadviser.com.au · 11 May 2026
Latest: theadviser.com.au
NATIONAL GRID PLC
Electric & gas utilities
NGG4 NPS disclosures
53NPS · 2022
20182022
“Metering NPS score (index) +53 +61 +40 — 2021/22 was the trial year for the UK ET Quality of Connections Incentive introduced by Ofgem.”
— NATIONAL GRID PLC · SEC 20-F annual report · filed 7 Jun 2022
Latest: SEC 20-F annual report
Contact Energy
Electric & gas utilities · contactenergy.co.nz
4 NPS disclosures
24NPS · 2019
20182019
“Contact Energy's NPS rose to +24 in Q4 1H19 from +20 in the same prior year period.”
— reported by kalkinemedia.com · 11 Feb 2019
Latest: kalkinemedia.com
E.ON
Electric & gas utilities · eon.com
97NPS · 2025
Churn 15.4% · 2007
“E.ON's internal OffCentre feedback programme achieved an NPS of +97 with colleagues rating it as 'eye-opening' and 'essential'.”
— reported by news.eonenergy.com · 22 Aug 2025
Latest: news.eonenergy.com
Genesis Energy
Electric & gas utilities · genesisenergy.com
GEL
26NPS · 2022
“Genesis Energy reports brand NPS lifted to a record high of +26 in its H1 2022 results.”
— reported by marketscreener.com · 28 Feb 2022
Latest: marketscreener.com
Vattenfall
Electric & gas utilities · vattenfall.com
20NPS · 2025
20232025
“Vattenfall's 2024 Annual and Sustainability Report discloses increased Net Promoter Score target of +20.”
— reported by uk.finance.yahoo.com · 25 Mar 2025
Latest: uk.finance.yahoo.com
YPF Energia Electrica S.A.
Electric & gas utilities · ypf.com
34NPS · 2026
20262026
“34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
— YPF Energia Electrica S.A. · SEC F-1 IPO prospectus · filed 23 Jul 2026
Latest: SEC F-1 IPO prospectus
EnergyVision
Electric & gas utilities
44NPS · 2026
20262026
“EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion.”
— reported by ca.investing.com · 15 Oct 2026
Latest: ca.investing.com

More companies

Number of entries in brackets.

Silent

Companies we know of in electric & gas utilities that have published nothing on NPS or retention.

Fortune 500 #52
Fortune 500 #95
Fortune 500 #119
Fortune 500 #174
Fortune 500 #216
Fortune 500 #249
Fortune 500 #250
Fortune 500 #308
Fortune 500 #398
Fortune 500 #409
Fortune 500 #416
Fortune 500 #439
Electrical Contractor
Electric & Gas Utility
Energy Utility
Gas Utility
Electricity Utility
Electric Utility
Electric Utility
Electric Utility
Electric Utility
Electric Utility
Electric Utility
Electric & Gas Utility
Utility Services
Electric Utility
Energy Infrastructure
Electric Utility
Electricity Utility
Energy Utility
Electricity Utility
Electric & Gas Utility
Electric Utility
Gas Utility
Electric & Water Utility
Gas Utility
Energy Infrastructure
Electric Utility
Energy Solutions

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.