NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Travel, hospitality & leisure  /  Restaurants & food service

Restaurants & food service

105
Companies
with a public disclosure
24
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
6
Silent
known companies, nothing published

Lighthouse companies

Spree Hospitality
Restaurants & food service · spreehospitality.com
5 NPS disclosures
96NPS · 2026
20252026
“Spree Hospitality recorded an NPS of 96 in Q2 FY27 and 95 for H1 FY27, reflecting guest feedback.”
— reported by safariindia.com · 18 Oct 2026
Latest: safariindia.com
Starbucks
Restaurants & food service · starbucks.com
Fortune 500 #118SBUX
23NPS · 2026
“Starbucks' Net Promoter Score has nearly doubled from 12 to 23 points according to Kantar data, reflecting a significant improvement in customer perception.”
— reported by thecaterer.com · 16 Feb 2026
Latest: thecaterer.com
Red Robin Gourmet Burgers, Inc.
Restaurants & food service · redrobin.com
RRGB4 NPS disclosures
70NPS · 2018
20162018
“Dining service as measured by Net Promoter Score, taking the dramatic improvements they made in 2016 even higher to an average NPS of over 70 with under 7% detractors for…”
— Denny Marie Post, Executive/CEO, Red Robin Gourmet Burgers, Inc. · Earnings call, Q4 2017 · 22 Feb 2018
Latest: Earnings call, Q4 2017
Project Angel Parent, LLC
Restaurants & food service
5 NPS disclosures
32NPS · 2021
20212021
NRR 103.3% · 2025
“We are proud of our track record of excellence with an average Net Promoter Score, or NPS, across our consumer loan origination, mortgage loan origination and data verifi…”
— Project Angel Parent, LLC · SEC S-1 IPO prospectus · filed 19 Jul 2021
Latest: SEC S-1 IPO prospectus
Jersey Mike's Subs Inc.
Restaurants & food service · jerseymikes.com
JMKE
36NPS · 2026
20262026
“This brand strength is reinforced by a best-in-class Net Promoter Score of 36, underscoring high customer satisfaction and strong word-of-mouth advocacy.”
— Jersey Mike's Subs Inc. · SEC S-1 IPO prospectus · filed 20 Jul 2026
Latest: SEC S-1 IPO prospectus
Portillo's Inc.
Restaurants & food service
PTLO
64NPS · 2026
20242026
“The result was strong revenue and margin performance, multiyear highs in overall guest satisfaction, and a current Net Promoter Score of nearly 70, outperforming most of …”
— Michael Osanloo, President and Chief Executive Officer, Portillo's Inc. · Earnings call, Q4 2023 · 27 Feb 2024
Latest: SEC 8-K filing
Sweetgreen, Inc.
Restaurants & food service · sweetgreen.com
SG3 NPS disclosures
78NPS · 2021
20212021
“Highly engaged community of sweetgreen customers that stand for health and wellness and are proud to promote the brand, as demonstrated by our best-in-class net promoter …”
— Sweetgreen, Inc. · SEC S-1 IPO prospectus · filed 17 Nov 2021
Latest: SEC S-1 IPO prospectus
Cracker Barrel
Restaurants & food service · crackerbarrel.com
CBRL
-11NPS · 2025
“Cracker Barrel's NPS is -11 with 50% detractors versus 39% promoters in online mentions.”
— reported by thestreet.com · 28 Aug 2025
Latest: thestreet.com
Melting Pot
Restaurants & food service · meltingpot.com
65NPS · 2026
“Melting Pot's Q1 2026 Net Promoter Score improved over 10% year-over-year to reach 65, placing it among top-performing restaurants.”
— reported by 1851franchise.com · 17 Apr 2026
Latest: 1851franchise.com
Jollibee Group
Restaurants & food service · jollibeegroup.com
93NPS · 2025
“Jollibee Group achieved a Net Promoter Score of 93, well above industry average, across 11,788 Food Safety, Cleanliness, and Condition Audits.”
— reported by rappler.com · 26 Dec 2025
Latest: rappler.com
Star Pubs
Restaurants & food service · starpubs.co.uk
72NPS · 2025
“Star Pubs rolls out 'Pub Perks' loyalty cards after successful trials achieved Net Promoter Score of +72 from JAT operators.”
— reported by sltn.co.uk · 15 Jul 2025
Latest: sltn.co.uk
Johnnie Walker Princes Street
Restaurants & food service
85NPS · 2024
“Johnnie Walker Princes Street celebrates 1 million visitors with an NPS of 85.”
— reported by theluxuryeditor.com · 23 Oct 2024
Latest: theluxuryeditor.com

More companies

Number of entries in brackets.

Silent

Companies we know of in restaurants & food service that have published nothing on NPS or retention.

Fortune 500 #352
Restaurant Operator
Restaurant Operator
Food Service & Hospitality
Restaurant Chain
Quick Service Restaurant

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.