Verticals / Travel, hospitality & leisure / Restaurants & food service
Restaurants & food service
105
Companies
with a public disclosure
24
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Spree Hospitality
Restaurants & food service · spreehospitality.com
96NPS · 2026
“Spree Hospitality recorded an NPS of 96 in Q2 FY27 and 95 for H1 FY27, reflecting guest feedback.”
Latest: safariindia.com

Starbucks
Restaurants & food service · starbucks.com
23NPS · 2026
“Starbucks' Net Promoter Score has nearly doubled from 12 to 23 points according to Kantar data, reflecting a significant improvement in customer perception.”
Latest: thecaterer.com
Red Robin Gourmet Burgers, Inc.
Restaurants & food service · redrobin.com
70NPS · 2018
“Dining service as measured by Net Promoter Score, taking the dramatic improvements they made in 2016 even higher to an average NPS of over 70 with under 7% detractors for…”
Latest: Earnings call, Q4 2017
PA
Project Angel Parent, LLC
Restaurants & food service
32NPS · 2021
NRR 103.3% · 2025
“We are proud of our track record of excellence with an average Net Promoter Score, or NPS, across our consumer loan origination, mortgage loan origination and data verifi…”
Latest: SEC S-1 IPO prospectus
Jersey Mike's Subs Inc.
Restaurants & food service · jerseymikes.com
36NPS · 2026
“This brand strength is reinforced by a best-in-class Net Promoter Score of 36, underscoring high customer satisfaction and strong word-of-mouth advocacy.”
Latest: SEC S-1 IPO prospectus
PI
Portillo's Inc.
Restaurants & food service
64NPS · 2026
“The result was strong revenue and margin performance, multiyear highs in overall guest satisfaction, and a current Net Promoter Score of nearly 70, outperforming most of …”
Latest: SEC 8-K filing
Sweetgreen, Inc.
Restaurants & food service · sweetgreen.com
78NPS · 2021
“Highly engaged community of sweetgreen customers that stand for health and wellness and are proud to promote the brand, as demonstrated by our best-in-class net promoter …”
Latest: SEC S-1 IPO prospectus
Cracker Barrel
Restaurants & food service · crackerbarrel.com
-11NPS · 2025
“Cracker Barrel's NPS is -11 with 50% detractors versus 39% promoters in online mentions.”
Latest: thestreet.com
Melting Pot
Restaurants & food service · meltingpot.com
65NPS · 2026
“Melting Pot's Q1 2026 Net Promoter Score improved over 10% year-over-year to reach 65, placing it among top-performing restaurants.”
Latest: 1851franchise.com
Jollibee Group
Restaurants & food service · jollibeegroup.com
93NPS · 2025
“Jollibee Group achieved a Net Promoter Score of 93, well above industry average, across 11,788 Food Safety, Cleanliness, and Condition Audits.”
Latest: rappler.com
Star Pubs
Restaurants & food service · starpubs.co.uk
72NPS · 2025
“Star Pubs rolls out 'Pub Perks' loyalty cards after successful trials achieved Net Promoter Score of +72 from JAT operators.”
Latest: sltn.co.uk
JW
Johnnie Walker Princes Street
Restaurants & food service
85NPS · 2024
“Johnnie Walker Princes Street celebrates 1 million visitors with an NPS of 85.”
Latest: theluxuryeditor.com
More companies
Number of entries in brackets.
BJ's Restaurants, Inc.28The Cheesecake Factory Incorporated18Target Hospitality Corp.12Domino's11McDonald's7Noodles & Co.7Chipotle6Sodexho Alliance SA6Luckin Coffee4Bagger Dave's Burger Tavern, Inc.3Bob W3Cava Group3Clean Juice3Elior3First Watch Restaurant Group, Inc.3Papa John's International, Inc.3Wingstop3Black Rock Coffee Bar2BurgerFi International, Inc.2Chick-fil-A2Cornish Bakery2Darden Restaurants, Inc.2Dine Brands Global2Goal Getters2Greene King2Nando's2Panera2Shake Shack2TGI Fridays2The Bistro Group2BaxterStorey1Bellacino's1Bob Evans1Brooklyn Dumpling Shop1Burger King1CBS NorthStar1CH&Co1CHEFIN1Chili's1Costa1Curate Technologies1Daisy1Daryaganj1Diversified Restaurant Holdings, Inc.1Donatos Pizza1Drinkit Dubai1Dunkin' Donuts1East Coast Concepts1El Pollo Loco Holdings, Inc.1FAMOUS DAVES OF AMERICA INC1Field & Main / Stock Yards1Fiesta Restaurant Group, Inc.1First Watch1GEN Restaurant Group1Grazzy1Hooters1Hotel Scents1KFC India1Kaspa's Desserts1Kebab Xpress1Kitopi1MCFT1Malibu Boats, Inc.1Mealco1Mountain Mike's1Nationwide Catering1Our Place Cafe1Pizza Hut1PizzaExpress1Pret1Red Mule Pub1Rosa's Thai Cafe1Roy Rogers1SEG1Sandowitch1Sip & Scoop1Slapfish1Smashburger1Sonic1Sports Cantina1Subway1TGI Fridays UK1Tenaya Creek Brewery1The Coffee Club1The Restaurant Heroes1Tim Hortons1Tovala1Tropical Smoothie Cafe1Wisely1Yango Deli1Yo! Sushi1Yum! Brands1eatsa1
Silent
Companies we know of in restaurants & food service that have published nothing on NPS or retention.
YC
Fortune 500 #352
BB
Restaurant Operator
BI
Restaurant Operator
DN
Food Service & Hospitality
DC
Restaurant Chain
JI
Quick Service Restaurant
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.