Elior
In their words
“Elior reported a 92.6% customer retention rate excluding contract renegotiations in its earnings announcement.”
“French catering company Elior improved its customer retention rate to 91.4% at end of period.”
“Europe's third largest contract caterer Elior reported customer retention rate fell to 91% from 92% year-over-year.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Elior reported a 92.6% customer retention rate excluding contract renegotiations in its earnings announcement.
French catering company Elior improved its customer retention rate to 91.4% at end of period.
Europe's third largest contract caterer Elior reported customer retention rate fell to 91% from 92% year-over-year.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.