Sweetgreen, Inc.
sweetgreen.com ↗In their words
“We have seen improvements not only in labor productivity, but also in our customer satisfaction metrics, including our net promoter score. We know we have more to do and believe this work will have meaningful improvements on unit economics in the latter…”
“Highly engaged community of sweetgreen customers that stand for health and wellness and are proud to promote the brand, as demonstrated by our best-in-class net promoter score (“NPS”) of 78 on average from 2018 through the third fiscal quarter of 2021.”
“Highly engaged community of sweetgreen customers that stand for health and wellness and are proud to promote the brand, as demonstrated by our best-in-class net promoter score (“NPS”) of 78 on average from 2018 through the third fiscal quarter of 2021.”
Disclosed NPS over time
Every Net Promoter Score Sweetgreen, Inc. has published, by date.
NPS disclosures (4)
We have seen improvements not only in labor productivity, but also in our customer satisfaction metrics, including our net promoter score. We know we have more to do and believe this work will have meaningful improvements on unit economics in the latter…
…highly engaged community of sweetgreen customers that stand for health and wellness and are proud to promote the brand, as demonstrated by our best-in-class net promoter score (“NPS”) of 78 on average from 2018 through the third fiscal quarter of 2021.
…highly engaged community of sweetgreen customers that stand for health and wellness and are proud to promote the brand, as demonstrated by our best-in-class net promoter score (“NPS”) of 78 on average from 2018 through the third fiscal quarter of 2021.
…best-in-class net promoter score (NPS) of 78 on average from 2018 through the third fiscal quarter of 2021
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.