First Watch Restaurant Group, Inc.
In their words
“And I'll just tell you that, over the quarter, our NPS score sequentially improved month-over-month.”
“We're constantly watching our NPS scores and they've been improving. And so, it's really about delivering an exceptional customer experience, especially as they're being more discerning about where they spend their dollars.”
“This strong customer affinity was also highlighted in a recent 2021 national study where First Watch ranked 10 th in net promoter score among the country’s 74 largest restaurant brands and comparable to the industry’s most highly regarded names.”
NPS disclosures (3)
This strong customer affinity was also highlighted in a recent 2021 national study where First Watch ranked 10 th in net promoter score among the country’s 74 largest restaurant brands and comparable to the industry’s most highly regarded names.
And I'll just tell you that, over the quarter, our NPS score sequentially improved month-over-month.
We're constantly watching our NPS scores and they've been improving. And so, it's really about delivering an exceptional customer experience, especially as they're being more discerning about where they spend their dollars.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.