Cava Group
In their words
“Our NPS actually went up. Again, we're #2 in the entire limited service space.”
“CAVA's customer retention dropped by 2.3 points over two years, one of the biggest declines in its peer group.”
“Cava Group can enhance loyalty programs to drive repeat business and encourage customer retention.”
NPS disclosures (1)
Our NPS actually went up. Again, we're #2 in the entire limited service space.
Retention disclosures (2)
CAVA's customer retention dropped by 2.3 points over two years, one of the biggest declines in its peer group.
Cava Group can enhance loyalty programs to drive repeat business and encourage customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.