NPS Intelligence (beta)

This has led to continued improvement in operational metrics from cook times to Net Promoter Scores. The improvement in people metrics is critical as we continue to increase our net unit growth rate.

…subsequently improved, and the Company continued to execute well against its strategic priorities, resulting in strengthening performance exiting the year in key performance metrics such as employee turnover, throughput, and guest net promoter score.

Improve staffing has yielded meaningful improvement in guest metrics such as friendliness, taste of food, and overall net promoter score. While average cup times thus far 2023 are nearly 45 seconds better than what they were just a few months ago.

We are seeing our net promoter score as our guests metrics improved dramatically over the last several months, and our teams are running at better cook times than what they did a year ago.

And I think what's particularly important is all of our metrics that we look at from a very detailed real time perspective, when you look at Net Promoter Score, overall satisfaction, tasty food, the Leanguini lemon parm and you can substitute anything.

Our brand is, I think more clear in our guest mind and the net promoter score is a test to that. Additionally, I would add the discipline that goes towards to our site characteristics, our economic model.

Noodles & Co. uses discount-based customer retention strategy for loyalty members to increase repeat visits.