Dine Brands Global
dinebrands.com ↗In their words
“Normal amount of churn for the Applebee's system should be around 15 to 20 units”
“Dine Brands Global and XCentium won the 2018 Sitecore Experience Award, prioritising customer experience metrics including Net Promoter Score.”
NPS disclosures (1)
Dine Brands Global and XCentium won the 2018 Sitecore Experience Award, prioritising customer experience metrics including Net Promoter Score.
Retention disclosures (1)
Churn (Applebee's system): 15% (Q2 2019) — “normal amount of churn for the Applebee's system should be around 15 to 20 units”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.