Luckin Coffee
luckingroup.com ↗In their words
“Luckin Coffee's technology helps with customer retention and supply-chain efficiency through analysis of customer spending patterns and store performance.”
“Luckin Coffee achieved accelerated growth with higher customer retention rate per store.”
“Luckin reports improved customer loyalty in its first post-IPO earnings report.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Luckin Coffee's technology helps with customer retention and supply-chain efficiency through analysis of customer spending patterns and store performance.
Luckin Coffee achieved accelerated growth with higher customer retention rate per store.
Luckin reports improved customer loyalty in its first post-IPO earnings report.
Luckin Coffee improved its customer retention rate ahead of its IPO.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.