Papa John's International, Inc.
papajohns.com ↗In their words
“No Contact delivery has been a huge success with customers, driving substantial gains in our satisfaction metrics and Net Promoter scores. Securing our supply chain, especially the health and safety of our team members in our quality control centers and…”
“We work constantly to try and improve the customer experience through our Net Promoter Score. We're digging down into the analytics and understanding what consumers want and how we can better deliver what consumers want, when they want it and how they…”
“Papa Johns' index score has improved markedly year-over-year, but significant gaps remain versus pizza rivals in value and customer satisfaction.”
NPS disclosures (3)
Papa Johns' index score has improved markedly year-over-year, but significant gaps remain versus pizza rivals in value and customer satisfaction.
No Contact delivery has been a huge success with customers, driving substantial gains in our satisfaction metrics and Net Promoter scores. Securing our supply chain, especially the health and safety of our team members in our quality control centers and…
We work constantly to try and improve the customer experience through our Net Promoter Score. We're digging down into the analytics and understanding what consumers want and how we can better deliver what consumers want, when they want it and how they…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.