Nando's
nandos.co.uk ↗In their words
“Nando's achieved a 15-point step-change improvement in Net Promoter Score through a strategic partnership with Yumpingo.”
“Nando's UK operations achieved a 15-point Net Promoter Score improvement using a one-minute guest feedback system.”
NPS disclosures (2)
Nando's achieved a 15-point step-change improvement in Net Promoter Score through a strategic partnership with Yumpingo.
Nando's UK operations achieved a 15-point Net Promoter Score improvement using a one-minute guest feedback system.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.