Sodexho Alliance SA
In their words
“Our client retention rate continued to improve, reaching 93.9%”
“Achieved a client retention rate of more than 97 percent”
“97% client retention rate! This impressive measure of client loyalty”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 93.9% (FY2006) — “Our client retention rate continued to improve, reaching 93.9%”
Retention rate: 93.3% (FY2004-2005) — “Retention rate in 2004-2005: 93.3%”
Retention rate: 93.2% (2003-2004) — “Retention rate in 2003-2004: 93.2%”
Retention rate (Canada): 97% — “achieved a client retention rate of more than 97 percent”
Retention rate: 93% (2002-2003) — “Retention rate in 2002-2003: 93%”
Retention rate (Canada): 97% — “97% client retention rate! This impressive measure of client loyalty”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.