Verticals / Industrials, materials & construction / Machinery & equipment
Machinery & equipment
117
Companies
with a public disclosure
34
Gave a number
a disclosed NPS
75
Median latest NPS
last 3 years
88
Silent
known companies, nothing published
Lighthouse companies

AGCO Corp.
Machinery & equipment · agcocorp.com
69NPS · 2026
20242026
“We achieved a metric of 69% for this goal, which was above the maximum of 68% and the highest customer satisfaction result since we began using this metric.”
Latest: SEC proxy statement

Roper Technologies, Inc.
Machinery & equipment · ropertech.com
81NPS · 2026
NRR 117.5% · 2025GRR 95% · 2026Retention 90% · 2020
“Aderant maintains a combined customer retention rate of more than 95 percent and a customer support Net Promoter Score of 81.”
Latest: ropertech.com
Plexus Corp
Machinery & equipment · plexus.com
84NPS · 2018
20162018
“We recently completed our semi-annual Net Promoter Survey and achieved our all-time best score of 84%. We believe this result is best-in-class.”
Latest: Earnings call, Q4 2018
General Finance CORP
Machinery & equipment · generalfinance.com
85NPS · 2020
20152020
“We offer superior customer service in the North America and Asia Pacific portable storage markets, earning each fiscal year 2020 net promoter scores of 85 and 74, respect…”
Latest: SEC proxy statement
Tata
Machinery & equipment · tatagroup.com
42NPS · 2026
20182026
“Under N. Chandrasekaran, Tata Sons net promoter score improved from -35 in FY23 to +42 in June 2026.”
Latest: tradingview.com
Domino
Machinery & equipment · domino.com
85NPS · 2026
20212026
“Domino Printing Sciences increased global Net Promoter Score from 82 to 85 and maintained a Customer Effort Score of 4.6.”
Latest: recyclingtoday.com

Deere & Company
Machinery & equipment · deere.com
80NPS · 2023
Retention 70% · 2026
“John Deere reported that small dealers achieved the lowest Net Promoter Score of 80 in Q3 2023.”
Latest: farm-equipment.com
Yaskawa Motoman
Machinery & equipment · yaskawa.com
75NPS · 2026
20262026
“Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments.”
Latest: packworld.com

Stanley Black & Decker
Machinery & equipment · stanleyblackanddecker.com
90NPS · 2020
“Stanley Black & Decker partners with DeepHow to deploy AI-powered smart how-to videos, reporting high customer satisfaction at 90+ Net Promoter Score.”
Latest: thepress.net
GC
Grupo Cibest S.A.
Machinery & equipment · grupocibest.com
80NPS · 2021
Churn 4% · 2021
“I want to highlight the high level of NPS, 80% of Nequi and 69% for A La Mano and the low customer acquisition cost for both platforms, around $30 difference.”
Latest: Earnings call, Q2 2021
Forest River
Machinery & equipment · forestriverinc.com
93NPS · 2026
20252026
“Forest River's current 12-month Net Promoter Score is 93, reflecting improved owner experience following call center expansion.”
Latest: rv-pro.com
More companies
Number of entries in brackets.
Apergy Corp12Trinity Industries, Inc.12Fortive Corporation10ABB LTD9CNH Industrial N.V.7Columbus McKinnon Corporation5Lennox International5MSA Safety5TEREX CORP5Zetwerk5NN Group4Siemens4Titan Machinery Inc.4Scanfil3Valmont Industries, Inc.3Boost2Brunswick2CDC Corp2Carlisle Companies Incorporated2General Electric Company2Grainger2MTD2Mueller Industries2Paradigm Ltd.2Proto Labs2RATIONAL AG2SenesTech, Inc.2TOMRA Mining2Toyota Material Handling Europe2Wallbox2Xylem Inc.23M1Aallon Group1Aditya Birla Group1Alimak1Alpine 41Anchor Safety1BPM Microsystems1Bishop-Wisecarver1Bosch Service Solutions1CECO Environmental Corp.1CIRCOR INTERNATIONAL INC1Carbon1Cargotec1Connect 2 Cleanrooms1Covectra1Crane Holdings, Co.1Daikin1Eaton1Elbridge1Electrolizing Corporation of Ohio1FARO Technologies, Inc.1FEI CO1Fluke1Flux Power Holdings, Inc.1Freudenberg1GRIFFON CORP1German-Bliss Equipment1Glaston1Grupo Rotoplas SAB de CV1HMSolutec1HYSTER-YALE MATERIALS HANDLING, INC.1Halton Group1Hausmann Group1Hilti Group1Honeywell1Huebsch1Husqvarna1IMI Plc1Indium Corporation1Interstate Transportation Equipment1KAFUWELL1Kepler Weber1Kimball Electronics, Inc.1Lampin Corporation1Leach1MBT Global1MacroFab1Microscan1Miller Industries1Mirion Technologies1Modern Litho1Mycronic AB1OMMAX1OnPoint Building Services1Parker-Hannifin Corporation1Plus One Robotics1Renaissance Holding Corp.1SEEPEX1SMITH A O CORP1Savaria UK1Schlumberger Limited (SLB)1Spectro Scientific1Steamhouse India1TechPrecision Corporation1Tembo1Thermocool1Transcat1Tube City IMS CORP1US ENERGY CORP1UniCarriers Forklift1Vontier Corporation1Westport Fuel Systems1eSentire1i Cubed Systems1
Silent
Companies we know of in machinery & equipment that have published nothing on NPS or retention.
CI
Fortune 500 #127
PI
Fortune 500 #147
CG
Fortune 500 #201
EG
Fortune 500 #248
IT
Fortune 500 #262
R
Fortune 500 #299
WA
Fortune 500 #365
OC
Fortune 500 #386
CS
Fortune 500 #414
RA
Fortune 500 #440
DC
Fortune 500 #457
AG
Fortune 500 #459
IR
Fortune 500 #466
AI
HVAC Equipment Manufacturing
AR
Semiconductor Equipment
AI
Instrumentation Manufacturer
AG
Industrial Machinery
AP
Security Products Manufacturer
AS
Superconductor Equipment
AP
Industrial Manufacturing
AW
Farm Equipment
AI
Construction Equipment
BM
Industrial Instrumentation
B
Industrial Services
CL
Semiconductor Manufacturing
C
Materials Handling Equipment
CN
Diversified Manufacturing
D
Construction Equipment
DC
Industrial Equipment
DD
Specialized Equipment
EC
Industrial Hardware
E
Electronics Manufacturing
EI
Semiconductor Equipment
FI
Engine Components
FS
Emergency Warning Systems
FS
Safety Equipment
FC
Pump Manufacturer
G
Process Equipment Manufacturing
GH
Power Generation Equipment
GI
Industrial Components
GI
Fluid Handling Equipment
GC
Railcar Manufacturing
G
Industrial Manufacturing
H
Industrial Machinery
HH
Pool & Spa Equipment
H
Materials Handling
HS
Scientific Equipment
HI
Injection Molding Equipment
IP
Laser Manufacturer
II
Diversified Industrials
KI
Industrial Machinery
KT
Trailer Manufacturing
L
Machinery & Equipment
LP
Industrial Products
LI
Industrial Manufacturing
M
Laser Machinery
MC
Machinery & Cranes
M
Food Processing Equipment
ME
Precision Instruments
MI
Plastic Products
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.