NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Industrials, materials & construction  /  Machinery & equipment

Machinery & equipment

117
Companies
with a public disclosure
34
Gave a number
a disclosed NPS
75
Median latest NPS
last 3 years
88
Silent
known companies, nothing published

Lighthouse companies

AGCO Corp.
Machinery & equipment · agcocorp.com
Fortune 500 #392AGCO3 NPS disclosures
69NPS · 2026
20242026
“We achieved a metric of 69% for this goal, which was above the maximum of 68% and the highest customer satisfaction result since we began using this metric.”
— AGCO Corp. · SEC proxy statement · filed 12 Mar 2026
Latest: SEC proxy statement
Roper Technologies, Inc.
Machinery & equipment · ropertech.com
Fortune 500 #460ROP
81NPS · 2026
NRR 117.5% · 2025GRR 95% · 2026Retention 90% · 2020
“Aderant maintains a combined customer retention rate of more than 95 percent and a customer support Net Promoter Score of 81.”
— reported by ropertech.com · 10 Apr 2026
Latest: ropertech.com
Plexus Corp
Machinery & equipment · plexus.com
PLXS6 NPS disclosures
84NPS · 2018
20162018
“We recently completed our semi-annual Net Promoter Survey and achieved our all-time best score of 84%. We believe this result is best-in-class.”
— Todd P. Kelsey, CEO, Plexus Corp · Earnings call, Q4 2018 · 25 Oct 2018
Latest: Earnings call, Q4 2018
General Finance CORP
Machinery & equipment · generalfinance.com
11 NPS disclosures
85NPS · 2020
20152020
“We offer superior customer service in the North America and Asia Pacific portable storage markets, earning each fiscal year 2020 net promoter scores of 85 and 74, respect…”
— General Finance CORP · SEC proxy statement · filed 23 Oct 2020
Latest: SEC proxy statement
Tata
Machinery & equipment · tatagroup.com
4 NPS disclosures
42NPS · 2026
20182026
“Under N. Chandrasekaran, Tata Sons net promoter score improved from -35 in FY23 to +42 in June 2026.”
— reported by tradingview.com · 12 Aug 2026
Latest: tradingview.com
Domino
Machinery & equipment · domino.com
4 NPS disclosures
85NPS · 2026
20212026
“Domino Printing Sciences increased global Net Promoter Score from 82 to 85 and maintained a Customer Effort Score of 4.6.”
— reported by recyclingtoday.com · 9 Sep 2026
Latest: recyclingtoday.com
Deere & Company
Machinery & equipment · deere.com
Fortune 500 #94DE
80NPS · 2023
Retention 70% · 2026
“John Deere reported that small dealers achieved the lowest Net Promoter Score of 80 in Q3 2023.”
— reported by farm-equipment.com · 26 Aug 2023
Latest: farm-equipment.com
Yaskawa Motoman
Machinery & equipment · yaskawa.com
3 NPS disclosures
75NPS · 2026
20262026
“Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments.”
— reported by packworld.com · 20 Aug 2026
Latest: packworld.com
Stanley Black & Decker
Machinery & equipment · stanleyblackanddecker.com
Fortune 500 #278SWK
90NPS · 2020
“Stanley Black & Decker partners with DeepHow to deploy AI-powered smart how-to videos, reporting high customer satisfaction at 90+ Net Promoter Score.”
— reported by thepress.net · 16 Jul 2020
Latest: thepress.net
Grupo Cibest S.A.
Machinery & equipment · grupocibest.com
CIB
80NPS · 2021
Churn 4% · 2021
“I want to highlight the high level of NPS, 80% of Nequi and 69% for A La Mano and the low customer acquisition cost for both platforms, around $30 difference.”
— Juan Carlos Mora, CEO, Grupo Cibest S.A. · Earnings call, Q2 2021 · 12 Aug 2021
Latest: Earnings call, Q2 2021
Forest River
Machinery & equipment · forestriverinc.com
93NPS · 2026
20252026
“Forest River's current 12-month Net Promoter Score is 93, reflecting improved owner experience following call center expansion.”
— reported by rv-pro.com · 1 Jun 2026
Latest: rv-pro.com
Baxi
Machinery & equipment · baxi.co.uk
87NPS · 2025
20252025
“Baxi's courses achieved a world-class Net Promoter Score of 87 in May, reflecting engineer satisfaction.”
— reported by installeronline.co.uk · 21 Jun 2025
Latest: installeronline.co.uk

More companies

Number of entries in brackets.

Apergy Corp12Trinity Industries, Inc.12Fortive Corporation10ABB LTD9CNH Industrial N.V.7Columbus McKinnon Corporation5Lennox International5MSA Safety5TEREX CORP5Zetwerk5NN Group4Siemens4Titan Machinery Inc.4Scanfil3Valmont Industries, Inc.3Boost2Brunswick2CDC Corp2Carlisle Companies Incorporated2General Electric Company2Grainger2MTD2Mueller Industries2Paradigm Ltd.2Proto Labs2RATIONAL AG2SenesTech, Inc.2TOMRA Mining2Toyota Material Handling Europe2Wallbox2Xylem Inc.23M1Aallon Group1Aditya Birla Group1Alimak1Alpine 41Anchor Safety1BPM Microsystems1Bishop-Wisecarver1Bosch Service Solutions1CECO Environmental Corp.1CIRCOR INTERNATIONAL INC1Carbon1Cargotec1Connect 2 Cleanrooms1Covectra1Crane Holdings, Co.1Daikin1Eaton1Elbridge1Electrolizing Corporation of Ohio1FARO Technologies, Inc.1FEI CO1Fluke1Flux Power Holdings, Inc.1Freudenberg1GRIFFON CORP1German-Bliss Equipment1Glaston1Grupo Rotoplas SAB de CV1HMSolutec1HYSTER-YALE MATERIALS HANDLING, INC.1Halton Group1Hausmann Group1Hilti Group1Honeywell1Huebsch1Husqvarna1IMI Plc1Indium Corporation1Interstate Transportation Equipment1KAFUWELL1Kepler Weber1Kimball Electronics, Inc.1Lampin Corporation1Leach1MBT Global1MacroFab1Microscan1Miller Industries1Mirion Technologies1Modern Litho1Mycronic AB1OMMAX1OnPoint Building Services1Parker-Hannifin Corporation1Plus One Robotics1Renaissance Holding Corp.1SEEPEX1SMITH A O CORP1Savaria UK1Schlumberger Limited (SLB)1Spectro Scientific1Steamhouse India1TechPrecision Corporation1Tembo1Thermocool1Transcat1Tube City IMS CORP1US ENERGY CORP1UniCarriers Forklift1Vontier Corporation1Westport Fuel Systems1eSentire1i Cubed Systems1

Silent

Companies we know of in machinery & equipment that have published nothing on NPS or retention.

Fortune 500 #127
Fortune 500 #147
Fortune 500 #201
Fortune 500 #248
Fortune 500 #262
Fortune 500 #299
Fortune 500 #386
Fortune 500 #414
Fortune 500 #440
Fortune 500 #457
Fortune 500 #459
Fortune 500 #466
HVAC Equipment Manufacturing
Semiconductor Equipment
Instrumentation Manufacturer
Industrial Machinery
Security Products Manufacturer
Superconductor Equipment
Industrial Manufacturing
Construction Equipment
Industrial Instrumentation
Industrial Services
Semiconductor Manufacturing
Materials Handling Equipment
Diversified Manufacturing
Construction Equipment
Industrial Equipment
Specialized Equipment
Industrial Hardware
Electronics Manufacturing
Semiconductor Equipment
Engine Components
Emergency Warning Systems
Safety Equipment
Pump Manufacturer
Process Equipment Manufacturing
Power Generation Equipment
Industrial Components
Fluid Handling Equipment
Railcar Manufacturing
Industrial Manufacturing
Industrial Machinery
Pool & Spa Equipment
Materials Handling
Scientific Equipment
Injection Molding Equipment
Laser Manufacturer
Diversified Industrials
Industrial Machinery
Trailer Manufacturing
Machinery & Equipment
Industrial Products
Industrial Manufacturing
Laser Machinery
Machinery & Cranes
Food Processing Equipment
Precision Instruments
Plastic Products

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.