Grainger
grainger.com ↗In their words
“We're hearing much better things from the marketplace, our net promoter score has gone from not very good to quite good actually. And the team is pretty excited about what we're doing.”
“Grainger's CEO highlighted digital investments driving improved customer retention, particularly through subsidiary Zoro's growth with core B2B customers.”
NPS disclosures (1)
We're hearing much better things from the marketplace, our net promoter score has gone from not very good to quite good actually. And the team is pretty excited about what we're doing.
Retention disclosures (1)
Grainger's CEO highlighted digital investments driving improved customer retention, particularly through subsidiary Zoro's growth with core B2B customers.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.