NPS Intelligence (beta)

Disclosed NPS & retention by vertical

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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
4%
Churn
29 Mar 2022
2021–22
Years covered
2 entries in all

In their words

“Approximately 4% monthly churn in subscriptions, for example.”
— Kenneth Siegel, Chief Executive Officer, SenesTech, Inc. · Earnings call, Q4 2021 · 29 Mar 2022 · NI-ACC3E6B
“The channel has added more than 250 new customers during the third quarter, and saw a sequential decrease in churn down to 4%.”
— Ken Siegel, Chief Executive Officer, SenesTech, Inc. · Earnings call, Q3 2021 · 10 Nov 2021 · NI-493C04C

NPS disclosures (0)

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Retention disclosures (2)

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29 Mar 2022
Churn4%

Churn (subscriptions): 4% (Q4 2021) — “approximately 4% monthly churn in subscriptions, for example.”

— Kenneth Siegel, Chief Executive Officer, SenesTech, Inc. · Earnings call, Q4 2021 · 29 Mar 2022 · NI-ACC3E6B
Earnings call, Q4 2021 ↗
10 Nov 2021
Churn4%

Churn (direct sales channel): 4% (Q3 2021) — “The channel has added more than 250 new customers during the third quarter, and saw a sequential decrease in churn down to 4%.”

— Ken Siegel, Chief Executive Officer, SenesTech, Inc. · Earnings call, Q3 2021 · 10 Nov 2021 · NI-493C04C
Earnings call, Q3 2021 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.