Verticals / Health insurers & care providers / Health insurers & plans
Health insurers & plans
55
Companies
with a public disclosure
36
Gave a number
a disclosed NPS
82
Median latest NPS
last 3 years
5
Silent
known companies, nothing published
Lighthouse companies

UnitedHealth
Health insurers & plans · unitedhealthgroup.com
76NPS · 2026
Retention 98% · 2025
“UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.”
Latest: fidelity.com

Oscar Health
Health insurers & plans · oscarhealth.com
87NPS · 2025
Retention 80% · 2022Churn 2% · 2026
“Oscar Health's Hola Oscar platform achieves a Net Promoter Score of 87, supporting the company's Q2 2025 cultural initiative.”
Latest: ainvest.com

Cigna
Health insurers & plans · cigna.com
83NPS · 2025
Retention 97% · 2026
“Cigna Healthcare's flexible dental payment program achieves a Net Promoter Score of 83.4 with high customer satisfaction.”
Latest: gurufocus.com
Progyny
Health insurers & plans · progyny.com
81NPS · 2026
Retention 100% · 2025
“All of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or …”
Latest: SEC 10-Q quarterly report
Alignment Healthcare, Inc.
Health insurers & plans · alignmenthealthcare.com
61NPS · 2025
Churn 24% · 2024
“Alignment Healthcare maintained an impressive Net Promoter Score of 61 while achieving 100% enrollment in 4-star or higher-rated plans.”
Latest: stocktitan.net
Clover Health
Health insurers & plans · cloverhealth.com
60NPS · 2026
Retention 95% · 2026
“Clover Health's platform has a Net Promoter Score of 59.”
Latest: SEC filing

Humana
Health insurers & plans · humana.com
13NPS · 2026
“Humana reports Medicare Advantage members receiving value-based care achieved a 13-point higher Net Promoter Score.”
Latest: markets.ft.com
agilon health, inc.
Health insurers & plans · agilonhealth.com
85NPS · 2025
“Recent surveys support the strength and demand of the total care model with an NPS score of 85 as well as 92% PCP retention and 90% retention among MA patients.”
Latest: Earnings call, Q2 2025
eHealth
Health insurers & plans · ehealth.com
90NPS · 2019
Churn 40% · 2021
“Our Net Promoter scores continue to be up there in that 90 range. So it has everything to do with the new management team coming in.”
Latest: Earnings call, Q2 2019
AS
AUNA S.A.
Health insurers & plans
85NPS · 2026
“31, 2025, our medical staff carried out over 88,000 procedures, of which 42.7% were from high-complexity related specialties, while maintaining a net promoter score (“NPS…”
Latest: SEC 20-F annual report

Elevance Health, Inc.
Health insurers & plans · elevancehealth.com
82NPS · 2025
“Employers recognize the value this program brings, reflected in a Net Promoter Score of 82. For our care providers, we create a real impact on health by going beyond the …”
Latest: Earnings call, Q4 2024
nib
Health insurers & plans · nib.com.au
62NPS · 2026
“Nib Holdings' International business Customer NPS improved to +62 in FY26.”
Latest: kalkinemedia.com
More companies
Number of entries in brackets.
Medibank14Bupa6Centene Corporation6Niva Bupa6Bright Health Group Inc.5Pager / Triple-S5VisitPay5Astrana Health, Inc.4Blue Shield of California4SilverSneakers4GoHealth3Molina Healthcare, Inc.3Bennie2Harbor Health2Kaiser Permanente2AIA Australia1Aetna1Alegeus1American Specialty Health1Ameriflex and SALTA Direct Primary Care1Anovia Health1BCBS North Carolina1BCBS of Arizona1Cigna Evernorth1Decent1Devoted Health1EmblemHealth1Employers Health1Evernorth1Fair Square Medicare1Foodsmart1HAP1HealthNet1Highmark1Integrity1NHIF1P3 Health Partners Inc.1Regence1Sunday1TailorCare1UHC / Surest1WPS Health Insurance1nib New Zealand1
Silent
Companies we know of in health insurers & plans that have published nothing on NPS or retention.
CP
Health Insurance
GS
Health Benefits Plan
M
Health Insurance
V
Health Insurer
V
Health Insurer
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.