NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Health insurers & care providers  /  Health insurers & plans

Health insurers & plans

55
Companies
with a public disclosure
36
Gave a number
a disclosed NPS
82
Median latest NPS
last 3 years
5
Silent
known companies, nothing published

Lighthouse companies

UnitedHealth
Health insurers & plans · unitedhealthgroup.com
Fortune 500 #3UNH16 NPS disclosures
76NPS · 2026
20202026
Retention 98% · 2025
“UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.”
— reported by fidelity.com · 18 Aug 2026
Latest: fidelity.com
Oscar Health
Health insurers & plans · oscarhealth.com
Fortune 500 #353OSCR22 NPS disclosures
87NPS · 2025
20232025
Retention 80% · 2022Churn 2% · 2026
“Oscar Health's Hola Oscar platform achieves a Net Promoter Score of 87, supporting the company's Q2 2025 cultural initiative.”
— reported by ainvest.com · 6 Aug 2025
Latest: ainvest.com
Cigna
Health insurers & plans · cigna.com
Fortune 500 #14CI5 NPS disclosures
83NPS · 2025
20182025
Retention 97% · 2026
“Cigna Healthcare's flexible dental payment program achieves a Net Promoter Score of 83.4 with high customer satisfaction.”
— reported by gurufocus.com · 6 Aug 2025
Latest: gurufocus.com
Progyny
Health insurers & plans · progyny.com
PGNY37 NPS disclosures
81NPS · 2026
20242026
Retention 100% · 2025
“All of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or …”
— Progyny · SEC 10-Q quarterly report · filed 7 Aug 2026
Latest: SEC 10-Q quarterly report
Alignment Healthcare, Inc.
Health insurers & plans · alignmenthealthcare.com
ALHC18 NPS disclosures
61NPS · 2025
20222025
Churn 24% · 2024
“Alignment Healthcare maintained an impressive Net Promoter Score of 61 while achieving 100% enrollment in 4-star or higher-rated plans.”
— reported by stocktitan.net · 23 Jul 2025
Latest: stocktitan.net
Clover Health
Health insurers & plans · cloverhealth.com
CLOV7 NPS disclosures
60NPS · 2026
20202026
Retention 95% · 2026
“Clover Health's platform has a Net Promoter Score of 59.”
— reported by fool.com · 6 Feb 2021
Latest: SEC filing
Humana
Health insurers & plans · humana.com
Fortune 500 #33HUM3 NPS disclosures
13NPS · 2026
20212026
“Humana reports Medicare Advantage members receiving value-based care achieved a 13-point higher Net Promoter Score.”
— reported by markets.ft.com · 5 Feb 2026
Latest: markets.ft.com
agilon health, inc.
Health insurers & plans · agilonhealth.com
AGL6 NPS disclosures
85NPS · 2025
20212025
“Recent surveys support the strength and demand of the total care model with an NPS score of 85 as well as 92% PCP retention and 90% retention among MA patients.”
— Jeffrey Alan Schwaneke, Chief Financial Officer, agilon health, inc. · Earnings call, Q2 2025 · 6 Aug 2025
Latest: Earnings call, Q2 2025
eHealth
Health insurers & plans · ehealth.com
EHTH7 NPS disclosures
90NPS · 2019
20162019
Churn 40% · 2021
“Our Net Promoter scores continue to be up there in that 90 range. So it has everything to do with the new management team coming in.”
— Dave Francis, Senior Executive, eHealth · Earnings call, Q2 2019 · 25 Jul 2019
Latest: Earnings call, Q2 2019
AUNA S.A.
Health insurers & plans
AUNA6 NPS disclosures
85NPS · 2026
20242026
“31, 2025, our medical staff carried out over 88,000 procedures, of which 42.7% were from high-complexity related specialties, while maintaining a net promoter score (“NPS…”
— AUNA S.A. · SEC 20-F annual report · filed 22 Apr 2026
Latest: SEC 20-F annual report
Elevance Health, Inc.
Health insurers & plans · elevancehealth.com
Fortune 500 #18ELV
82NPS · 2025
20232025
“Employers recognize the value this program brings, reflected in a Net Promoter Score of 82. For our care providers, we create a real impact on health by going beyond the …”
— Gail Boudreaux, President and CEO, Elevance Health, Inc. · Earnings call, Q4 2024 · 23 Jan 2025
Latest: Earnings call, Q4 2024
nib
Health insurers & plans · nib.com.au
6 NPS disclosures
62NPS · 2026
20182026
“Nib Holdings' International business Customer NPS improved to +62 in FY26.”
— reported by kalkinemedia.com · 25 Aug 2026
Latest: kalkinemedia.com

More companies

Number of entries in brackets.

Silent

Companies we know of in health insurers & plans that have published nothing on NPS or retention.

Health Insurance
Health Benefits Plan
Health Insurance
Health Insurer
Health Insurer

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.