SilverSneakers
In their words
“SilverSneakers maintains an outstanding Net Promoter Score of 81, measuring member likelihood to recommend.”
“SilverSneakers maintains an NPS of 81 as it offers premium programming for members in 2020.”
“SilverSneakers maintains a Net Promoter Score of 81, significantly higher than many leading national brands.”
Disclosed NPS over time
Every Net Promoter Score SilverSneakers has published, by date.
NPS disclosures (4)
SilverSneakers reports a 94% customer satisfaction rate and a Net Promoter Score, though the specific NPS figure is not disclosed in the snippet.
SilverSneakers maintains an outstanding Net Promoter Score of 81, measuring member likelihood to recommend.
SilverSneakers maintains an NPS of 81 as it offers premium programming for members in 2020.
SilverSneakers maintains a Net Promoter Score of 81, significantly higher than many leading national brands.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.