Molina Healthcare, Inc.
molinahealthcare.com ↗In their words
“Our renewal rate is 70%. So we're keeping a lot of the same people.”
“Seventy percent retention rate this year in spite of a huge growth rate on the top line of membership.”
“2% membership attrition per month. We're projecting this year that to be more like 1%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 70% (Q1 2026) — “our renewal rate is 70%. So we're keeping a lot of the same people.”
Retention rate: 70% (Q4 2024) — “Seventy percent retention rate this year in spite of a huge growth rate on the top line of membership.”
Churn (Medicaid): 1% (monthly) — “2% membership attrition per month. We're projecting this year that to be more like 1%”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.