Kaiser Permanente
kaiserpermanente.org ↗In their words
“Kaiser Permanente received a Net Promoter Score of 40, a 43% increase over the previous year's score.”
“Kaiser Permanente ranks No. 1 in customer loyalty in the 2015 Satmetrix Net Promoter benchmark.”
NPS disclosures (2)
Kaiser Permanente received a Net Promoter Score of 40, a 43% increase over the previous year's score.
Kaiser Permanente ranks No. 1 in customer loyalty in the 2015 Satmetrix Net Promoter benchmark.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.