Highmark
highmark.com ↗In their words
“Highmark reported a 94 percent overall customer retention rate for the year, with a 96 percent rate in western Pennsylvania where it faces intense UPMC competition.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
Highmark reported a 94 percent overall customer retention rate for the year, with a 96 percent rate in western Pennsylvania where it faces intense UPMC competition.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.