Bupa
bupa.com ↗In their words
“Bupa's global Net Promoter Score stands at 74, up 4.5 points year-on-year.”
“Bupa Hong Kong selected Cognizant to deliver an AI-driven business process service aimed at increasing its Net Promoter Scores.”
“Bupa reported that 92% of its business units recorded higher net promoter scores, a key metric for customer satisfaction.”
NPS disclosures (5)
Bupa's global Net Promoter Score stands at 74, up 4.5 points year-on-year.
Bupa Hong Kong selected Cognizant to deliver an AI-driven business process service aimed at increasing its Net Promoter Scores.
Bupa reported that 92% of its business units recorded higher net promoter scores, a key metric for customer satisfaction.
Bupa Insurance Net Promoter Score has reached all-time highs in Australia under new CEO Chris Carroll.
BUPA's CIO increased staff engagement by 51% and raised the company's net promoter score.
Retention disclosures (1)
Bupa partners with fintech company on digital customer experience platform designed to enhance engagement and improve retention.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.