GoHealth
In their words
“GoHealth suffered from degradations in customer retention as a result of elevated churn.”
“GoHealth disclosed elevated customer churn in the Medicare insurance industry starting in H1 2020.”
“GoHealth relies on Net Promoter Score as simpler alternative to satisfaction questionnaires with low response rates.”
NPS disclosures (1)
GoHealth relies on Net Promoter Score as simpler alternative to satisfaction questionnaires with low response rates.
Retention disclosures (2)
GoHealth suffered from degradations in customer retention as a result of elevated churn.
GoHealth disclosed elevated customer churn in the Medicare insurance industry starting in H1 2020.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.