Verticals / Technology / Hardware & devices
Hardware & devices
58
Companies
with a public disclosure
22
Gave a number
a disclosed NPS
66
Median latest NPS
last 3 years
14
Silent
known companies, nothing published
Lighthouse companies
Apple
Hardware & devices · apple.com
61NPS · 2026
“Apple's Net Promoter Score is estimated at 61 in 2025, surpassing tech industry averages.”
Latest: thestreet.com
Arista Networks
Hardware & devices · arista.com
89NPS · 2026
“ANET reported a 2026 Net Promoter Score of 89, reflecting high customer satisfaction and continued adoption of its enterprise and cloud networking services.”
Latest: theglobeandmail.com
Hewlett Packard Enterprise Company
Hardware & devices · hpe.com
86NPS · 2019
NRR 110% · 2026Retention 99% · 2019
“HPE's GreenLake achieved a 99% renewal rate and Net Promoter Score of 86%, placing it in the top 1% for IT service delivery.”
Latest: fiercetelecom.com
NCR Atleos
Hardware & devices · ncratleos.com
65NPS · 2023
Retention 90% · 2024
“Net Promoter Score, and net new wins.”
Latest: SEC 8-K filing
Cisco
Hardware & devices · cisco.com
64NPS · 2022
“The Net Promoter Score for our meetings platform is now 64 and that was 1 million customer responses. So it's a huge -- it's a hugely improved experience.”
Latest: Earnings call, Q4 2022
Sonos
Hardware & devices · sonos.com
29NPS · 2026
“Sonos increased its dealer Net Promoter Score to 29 from 17 by using dealer feedback and NPS data to validate portal design decisions.”
Latest: digitalcommerce360.com
NS
Nimble Storage Inc
Hardware & devices
85NPS · 2017
“Flat support pricing for the life of the product, and an option to receive a free faster controller upgrade after three years. ☐ Our end-customer support has allowed us t…”
Latest: SEC 10-K annual report
realme
Hardware & devices · realme.com
81NPS · 2026
“Realme leads overall customer satisfaction with the highest NPS of 81 among key smartphone brands.”
Latest: investmentguruindia.com
Barco
Hardware & devices · barco.com
66NPS · 2026
“Barco NV reported Net Promoter Score of 66, up 6 percentage points versus full year last year.”
Latest: gurufocus.com
Netgear
Hardware & devices · netgear.com
56NPS · 2019
Churn 15% · 2023
“Netgear's NPS jumped from 47 to 56 in the 2019 Business Choice Awards.”
Latest: pcmag.com
LogicMark, Inc.
Hardware & devices · logicmark.com
68NPS · 2026
“An indicator of the success of our strategy can be seen not just in our financials, but also in our first quarter Net Promoter NPS score which finished at 68.”
Latest: SEC 8-K filing
More companies
Number of entries in brackets.
Denali Holding Inc.30Xerox Corporation18GoPro, Inc.12Diebold, Incorporated9HP Inc.7Arlo Technologies, Inc.6CSP Inc.4Samsung4Seagate Technology Holdings plc4Adva3Asus3Extreme Networks3IROBOT CORP3MicroCloud Hologram Inc.3OnePlus3RYAN Business Systems3Universal Electronics3Adtran2Belkin2Creative Realities2Digi International Inc.2KVH Industries, Inc.2Lenovo2Aether Systems Inc1Bose Corporation1CalAmp1Comio1Corsair1Kodak Alaris1LG1LG Electronics1Mitsubishi Electric (PCI)1Mobile Einstein1National Instruments1Netgate (NET)1Nikon1OPPO Malaysia1Panasonic1Polar1Star Micronics1Super Micro Computer, Inc.1TECNO1Unistellar1Xiaomi India1devolo1eero1
Silent
Companies we know of in hardware & devices that have published nothing on NPS or retention.
S
Fortune 500 #455
AI
Antenna Technology
BE
Contract Electronics Manufacturer
CI
Contract Electronics Manufacturer
CC
Networking & Telecom Equipment
EK
Imaging Technology
IC
IoT Device Manufacturer
KT
Electronic Test Equipment
KC
Acoustic Components
L
Printing & Imaging Equipment
NI
Touch Screen Technology
TT
Electronics Manufacturing
VP
Precision Components
R
Hardware & Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.