Adtran
adtran.com ↗In their words
“Customer satisfaction as measured by the net promoter score represents one of the group's four key performance indicators”
NPS disclosures (2)
Customer satisfaction as measured by the net promoter score represents one of the group's four key performance indicators
During the financial year 2021, ADVA received a NPS of 48%, close to the 2020 value of 50%. The NPS is obtained by asking customers a single question on a 0 to 10 rating scale: “How likely is it that you would recommend our company to a friend or a…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.