Universal Electronics
In their words
“Some customers in that industry would lose 20% of their customers every year.”
“We should be able to get our churns in the 4 to 4.5 range when all is said and done”
“Universal Electronics expands technical support services to reduce costs and enhance efficiencies that drive customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (cable and satellite providers (industry benchmark)): 20% (annual) — “Some customers in that industry would lose 20% of their customers every year.”
Churn (production operations): 4.25% — “we should be able to get our churns in the 4 to 4.5 range when all is said and done”
Universal Electronics expands technical support services to reduce costs and enhance efficiencies that drive customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.