NPS Intelligence (beta)

HPE delivered a record year with big gains in partner profitability and Net Promoter Score.

HPE CEO Antonio Neri reported a five-point year-over-year increase in HPE's channel Net Promoter Score, attributing gains to improved partner profitability.

HPE's GreenLake achieved a 99% renewal rate and Net Promoter Score of 86%, placing it in the top 1% for IT service delivery.

HPE reported a Net Promoter Score of 68 this year, with consistent improvements over the last four years.

HPE's Net Promoter Score was on the rise according to a local channel development executive.

We significantly improved customer satisfaction driving NPS scores from negative in some cases to an industry leading 80 for our services today.

Over the three-year period, HPE’s Enterprise Services also has significantly improved service and response quality, leading to best in class net promoter scores from its customers.

HPE reported net retention rates near 110% for its GreenLake services business.

Net revenue retention (GreenLake cloud services): 110% (Q2 2026) — “net retention rates for our GreenLake services business. Which remains near 110%”

Retention rate (GreenLake): 99% — “the renewal rates, which are 99% and the NPS score is 91, which is remarkable for a business like that”

HPE acquiring MapR assets with focus on maximizing customer retention.

Retention rate (support contracts): 90% (Q4 2016) — “the renewal rate for high-margin support contracts improved 3 points year-over-year to over 90%”