Xerox Corporation
xerox.com ↗In their words
“Revenue retention rate for large client renewals remained above 100%, meaning on average clients are buying more”
“Revenue renewal rates for large accounts remained above 100% in Q2 and for the last 12 months”
“Net revenue retention (large clients, print and digital services): 100% (trailing 12 months (Q1 2024)) — “revenue renewal rate among large clients remained above 100% on a trailing 12-month basis”
NPS disclosures (4)
…• An enhanced focus on client and partner success drove higher Net Promoter and Partner Scores and contributed to growth in new business signings for managed print and digital services.
Net promoter score, a key barometer of client perception, has improved 11 points this year in the Americas through increased client engagement and integrated sales and marketing.
…• An enhanced focus on client success drove higher Net Promoter Scores and contributed to revenue renewal rates above 100 percent across large account contract renewals.
Xerox Net Promoter Score improved. We grew our share of equipment sales in the markets in which we compete, and we achieved revenue renewal rates above 100% across large account contract renewals, evidencing our ability to sell new print and digital…
Retention disclosures (14)
Net revenue retention (large client renewals, services): 100% (last 12 months (Q3 2024)) — “revenue retention rate for large client renewals remained above 100%, meaning on average clients are buying more”
Net revenue retention (large accounts, services): 100% (Q2 2024 and last 12 months) — “Revenue renewal rates for large accounts remained above 100% in Q2 and for the last 12 months”
Net revenue retention (large clients, print and digital services): 100% (trailing 12 months (Q1 2024)) — “revenue renewal rate among large clients remained above 100% on a trailing 12-month basis”
Net revenue retention (large account contract renewals): 100% (2023 (full year)) — “we achieved revenue renewal rates above 100% across large account contract renewals”
Net revenue retention: 100% (Q3 2023) — “we're seeing our renewal rate – revenue renewal rate over 100% now”
Retention rate (Managed Document Services): 85% (Q4 2018) — “sequential improvement in the renewal rate at 85% this quarter. This represented the best renewal rate of the past few quarters”
Retention rate (Managed Document Services): 79% (Q3 2018) — “a 4 point sequential improvement in the renewal rate to 79%. Renewal rate, however, was below our target of 85% to 90%”
Retention rate (Managed Document Services): 85% (Q3 2017) — “Renewal rate was 85% and overall in line with expectations”
Retention rate (Managed Document Services): 86% (Q2 2017) — “We had strong contributions from renewals this quarter at a renewal rate of 86%”
Retention rate: 81% (Q1 2017) — “increasing our renewal rate, which was at about 81%”
Retention rate (BPO): 86% (Q3 2016) — “strong renewals, a reflection of both high renewal opportunity as well as a good renewal rate of 86%”
Retention rate (BPO): 85% (YTD 2016) — “we're 85% year-to-date. We were a little bit lower in the second quarter and I think that we still see the ability to run in the 85% to 90% range”
Retention rate (BPO): 82% (Q2 2016) — “lower than target renewal rate of 82%, reflecting our decision not to renew several underperforming contracts”
Retention rate (Services): 89% (Q1 2016) — “Our renewal rate in the quarter was quite strong at 89%, so at the high-end of our 85% to 90% range”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.