NPS Intelligence (beta)

Our service leadership is clear as customers rewarded us with a 30% improvement in our Net Promoter Score and more of their business. This led to a 7% growth in self-service banking revenue, driven by 14% hardware growth in the segment and 33% ATM as a…

Atleos exits 2025 with industry leading service level metrics, a higher customer net promoter score, and an increasing employee engagement score.

…a higher customer net promoter score

We continue to set the benchmark for service excellence with industry-leading service metrics and our customers have rewarded that performance with both a 30% improvement to our most recent Net Promoter Score and more of their business.

We measure an NPS score annually, and then we update that with pulse surveys at the midpoint of the year, at least once a year, those pulse surveys came back incredibly strong.

NCR Corp's AIP metrics and goals strongly link stockholder and executive interests, support NCR Corp's strategic business objectives and Customer Satisfaction/Net Promoter Score ("NPS") goals.

…revenue – revenue related to hardware maintenance, professional services and ATMaaS DCC – Dynamic currency conversion fee NPS – Net Promoter Score, a measure of customer sentiment 50 Cash Usage and ATM Install Base – Additional Supporting Articles 51 •

…selling Service led with subscription software offerings with professional services support As a Service strategy CUSTOMER SENTIMENT NPS: 23 NPS: 65 NPS Goal: Higher RECURRING REVENUE* … OPERATIONAL EXCELLENCE Inconsistent execution…

In addition, for 2022 the NCR CHRC incorporated Stakeholder Metrics comprised of Environmental, Social and Governance Goals and Net Promoter Score as independent, stand-alone metrics, each weighted 10%, as opposed to a modifier as in 2021.

…• “ NPS ” means NCR’s Net Promoter Score. Annual Incentive Plan Payout for 2022 The AIP EBITDA achieved by NCR for 2022 was $1.367 billion, which was below the threshold AIP Objective of $1.412 billion as shown in the table below (with each amount shown…

Net Promoter Score, and net new wins.

…• “ NPS ” means NCR’s Net Promoter Score. Annual Incentive Plan Payout for 2022 The AIP EBITDA achieved by NCR for 2022 was $1.367 billion, which was below the threshold AIP Objective of $1.412 billion as shown in the table below (with each amount shown…

…• “ NPS ” means NCR’s Net Promoter Score. Annual Incentive Plan Payout for 2022 The AIP EBITDA achieved by NCR for 2022 was $1.367 billion, which was below the threshold AIP Objective of $1.412 billion as shown in the table below (with each amount shown…

And in 2022, I am proud to say we improved to 52. So in 4 years, we improved our net promoter score from 14 to 52.

We just had our latest NPS scores. They came up 10% up year-over-year.

Our focus is paying off with our net promoter score increasing by 33% in 2021 and 2020. Improved customer satisfaction helps NCR garner a higher share wallet and was a key contributor to revenue growth and margin expansion across all of our industries.

Our focus is paying dividends as our net promoter scores a significant improvement last year, and we continue to strive for further improvements.

We have improved across the board, not only on product in the product investment, but also on our service or NPS scores, our Net Promoter Scores, went up last year quite well.

So we do track NPS internally. We haven't shared that externally.

So, really good momentum, our customer satisfaction level as Mike referenced our conference, but we do Net Promoters Score. And it was materially improved year-over-year.

Our customer sat, we shifted our our measurements to NPS this year. So we’re asking them, will they recommend NCR as a partner and that’s – saw an improvement year-over-year.

Well, just real quickly, I'd say it was also a record year for our Net Promoter Score on that solution. And so you see churn down, new sales up, usage up by consumers.

Retention rate (Digital Banking): 90% (Q1 2024) — “On digital banking, we continue to see very strong renewal rates. We're renewing 90-plus percent”

Retention rate (Digital Banking): 95% (Q3 2023) — “mid-90s in terms of renewal rates across that business”

Retention rate: 111% (Q3 2019) — “on average our renewal rate was about 11% increase on revenue, under these renewals”