IROBOT CORP
irobot.com ↗In their words
“We have taken steps to further enhance our customer care capabilities and elevate product quality, the combination of which has helped us reduce our warranty expense and drive improvement in our customer satisfaction ratings and net promoter scores.”
“Of robots running missions from one quarter to the next quarter, remained strong throughout 2021 at over 90% Maintained favorable Net Promoter and Customer Satisfaction scores during 2021 GROW Expanded revenue from connected customers by…”
“(2) Net Promoter Score is a metric used to determine our customer loyalty, eg the likelihood that a customer will buy an iRobot product again.”
NPS disclosures (3)
…we have taken steps to further enhance our customer care capabilities and elevate product quality, the combination of which has helped us reduce our warranty expense and drive improvement in our customer satisfaction ratings and net promoter scores.
…of robots running missions from one quarter to the next quarter, remained strong throughout 2021 at over 90% Maintained favorable Net Promoter and Customer Satisfaction scores during 2021 GROW Expanded revenue from connected customers by…
…(2) Net Promoter Score is a metric used to determine our customer loyalty, eg the likelihood that a customer will buy an iRobot product again.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.