Diebold, Incorporated
dieboldnixdorf.com ↗In their words
“The attach rate for services when we deploy hardware is exceptionally high, typically north of 90% with a very, very -- even higher recurring renewal rate for our services contract”
“Our services renewal rate continues to exceed 95% during the fourth quarter, while our contract base of ATMs remains stable at 582,000”
“We expect renewal rate to remain north of 95%”
NPS disclosures (4)
We are encouraged by customer feedback on these service investments, including engagements with large financial institutions, record net promoter scores, and our strongest SLA performance of the year.
Additionally, we are very proud to see consistent, meaningful improvement in our Net Promoter Scores with both banking and retail clients. I am pleased with the support we have received in the market and the innovative spirit of our workforce as we…
Increased net promoter scores from Banking customers for the third consecutive year •
Diebold Nixdorf achieves highest satisfaction levels with global banking customers, with net promoter scores reflecting DN Now transformation progress.
Retention disclosures (5)
Retention rate (Banking business (services contracts)): 90% (Q2 2021) — “the attach rate for services when we deploy hardware is exceptionally high, typically north of 90% with a very, very -- even higher recurring renewal rate for our services contract”
Retention rate (Services (ATM contract base)): 95% (Q4 2019) — “Our services renewal rate continues to exceed 95% during the fourth quarter, while our contract base of ATMs remains stable at 582,000”
Retention rate: 95% (Q4 2018) — “we expect renewal rate to remain north of 95%”
Retention rate: 100% (Q3 2017) — “on a year-to-date basis, we have renewed large multi-year service contracts valued at approximately $900 million and our renewal rate is close to 100%”
Retention rate: 95% (Q1 2016) — “we continue to experience renewal rates of approximately 95%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.