Digi International Inc.
digi.com ↗In their words
“We added over 3,000 new sites with virtually no subscriber churn during the quarter”
“Within our technical support and professional services organization, we see continued demand for our expertise in helping customers integrate their offering into their solutions, and we are maintaining high customer satisfaction and net promoter scores.”
NPS disclosures (1)
Within our technical support and professional services organization, we see continued demand for our expertise in helping customers integrate their offering into their solutions, and we are maintaining high customer satisfaction and net promoter scores.
Retention disclosures (1)
Churn (SmartSense IoT Solutions): 0% (Q1 2020) — “We added over 3,000 new sites with virtually no subscriber churn during the quarter”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.